I just returned form a two week holiday in Side and stayed at the Acanthus. I am in mid thirties and went with my girlfriend.
Firstly I must point out that this was a relatively cheap holiday so my expectations were not as high as they would have been ordinarily but all future visitors should know that this is simply not a four star hotel, as they claim.
We arrived very late (about 3am) and were dealt with a "nightwatchman" type at reception who clearly did not speak English to any standard as my very simple questions of him upon arrival where met with a blank stare and ignored. I decised to wait until morning to ask about the hotel rather than soldier on with the uncomprehending chap in front of me.
We were shown to a room which was very small and oddly shaped and had a view over the car park and goods loading entrance. This was totally unacceptable for a hotel of any kind of standard. Needless to say the unloading of pallets of food and drink at 8.30am the next morning was unwelcome to say the least, particulary as it sounded like these Turkish delivery men where in the room.
I spoke to reception in the morning and told them that this was not acceptable and asked to change rooms. Luckily the day staff are much better and where pretty accomadating and eventaully we were able to change to a better room overlooking some grass and with a (very) partial sea view. I should stress that this was not a great room but was much better than the first that we were allocated.
We were one of the lucky one's though as there were a considerable stream of people complaining about there rooms pretty much everytime I passed reception and the vast majority of people where not able to change their rooms as they were told the hotel was fully booked.
Now I am no leisure industry expert and am not in the business of hotel design but even I can work out that if you build a hotel for these type of holiday, people are not going to be happy if they are overlooking a car park and are woken up by the incessant jabbering of delivery men, hotel employees, etc early in the morning.
If I had not been able to change my room my review of this hotel would have been considerably more scathing.
As others have pointed out this hotel seems to aimed at German retirees as the vast majority of guests are Germans over 60. This was not an issue for me as I wanted a quiet break but if you are looking for a lively hotel with a lot going on or have children and are hoping for a kids club and that sort of thing this is not the place for you.
The hotel has a nice (if small) section of private beach. However I am afraid to say that the old cliche of Germans putting beach towels down on sun loungers at the crack of dawn was demonstrated in all its glory. Everyday we went to to the beach EVERY SINGLE sun lounger had a towel on it (although very few actual people where sitting on them). I can only assume that our elderly Teutonic fellow guests where living up to their reputations. This meant that we used the public beach next to it which always had free sun loungers. This was not really a problem as you could hire the sun loungers for about the equivalent £1.50 a day. However it was annoying to see people putting towels on sun loungers that they were not even using.
Also the hotel provides you with beach towels but charges you for replacing the beach towels on a daily basis (about teh equivalent of £1.50). I don't know about anybody else but I have never come across such a thing and found it a very petty and cyncical attempt to drag a few extra quid out of its guests.
Also the cleaning staff seemed loathe to replace shampoo and shower gel and I had to resort to going to reception to collect refills and leaving notes for the cleaning staff to replace this stuff. Again I have never come across cleaing staff not repalcing obviously empty bottles of shampoo. I suspect that the hotel management had instructed the cleaners not to replace these unless specifcally asked in order to save a few pennies. Otheriwse the cleaners were fine and did a good job.
Another very wierd thing about the hotel is its seating policy for meals. I know that others have already remarked on this but basically the surly head waiter, who appears to be allergic to politeness, allocates you a table and you CANNOT move to another table for the rest of your stay. We were sat on a table with a German couple who were perfectly pleasant and civil, but the fact remains I would have liked to have had dinner at a table with my girlfriend and not with my girlfriend and two strangers. I cannot understand why the hotel does this and it seems designed as a rule for sake of having a rule rather than to serve any practical purpose.
My questions as to why we could not sit on a table for two (of which there were many available) where met with the nonsensical reply of "but that is not your table". Flabbergasted!
Lets just say the surly waiters do not like having their authority questioned.
The food is okay but very little Turkish food was on offer and whilst the food ingredients are of a decent quality they do tend to err on the side of bland in thier preparation. I suppose that is what the majority of their guest seem to want and appreciate but it was a little disappointing considering the flair and quality of spices and flavours usually used in Turkish cooking.
In short the hotel is fine but has a number of annoying rules that in themselves are not big issues but do start to annoy you after a while.
Also I cannot stress enough the quality of your experience will be enormously determined by your room allocation. Get one of hte many rooms overlooking a functional part of the hotel and, I'm afraid, it game over unless you can change.
All in all a decent hotel and worth it if you can get a good cheap price but otherwise I would look elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC