We traveled with another family, a total of 9 persons. By organizing your own trip, each aware that there is another hotel towards the west of the airport named almost the same. We were fortunately averted being run incorrectly. So after some back and forth we came pretty tired after the long journey and with 5 children who were fully ready for the pool.
The first meeting with the receptionist did not give a good first impression. Our reservation was not ok and they didden't find it, and when they finaly find it... our family of 5 got a double room! Fairly frustrated I was when I had called two days in advance to assure me that everything was ok. And in the middle of our conversation, take the receptionist and stop to take care of other guests who come with very simple question .. The third time this happened was my patience finally. I like not having to raise their voices in the public domain. . . In my opinion, the receptionist was pretty unfrindly, but we got our family room and the family we traveled with had rooms next door. It was nice. We found out our room on our own and the luggage was brought to us quickly. But the key was not right! Fortunately, locked the maid us in the room. The family rooms were spacious and was nicely decorated. The cleaning was impeccable and the ladies were very smiling and service minded. Thank you! So while the rest of the gang went to throw himself into the pool, I had to again meet the 'smiling' receptionist to get programmed key again. .. Not a big deal ... but we had a room furthest away from the reception...
Outdoors was fantastic. Gardeners do a good job with this great garden. Smile and greet.
Had several different treatments at the spa. It gets passed. Got a real masseuse, who did a very good job. Delicious with a Turkish bath.
Indoor pool was frezzzzzzing cold, but it was nice to have on rainy days, the exchange between the Turkish bath and pool.
The pool area was lovely to spend sunny days at. Animation team did its utmost to ensure that we should have an active vacation and was very entertaining and enjoyable.
Food: Varied and delicious. The best I got was the food we ate at the Turkish restaurant. Absolutely beautiful! And a nice break from the buffet.
The hotel is really for themselves and they are dependent on taxis to get to shopping and withdraw cash .. Will then recommend to make the trip all the way to the Side by great shopping, small shopping the nearest shopping center. Taxis are relatively expensive in Turkey. It was quite a lot of money on the trans-port, when we were unlucky and had three days of rain, but we had seven days with great weather. Boring to just be on site when it was raining!
Overall, I would summarize that the hotel and its area was absolutely great in nice weather. Nice staff, who are probably very familiar with Germans and Russians .. For all wanted to speak German with us, uneven knowledge of English.
The first meeting with the receptionist could have been undone. Will point out that this was only the one who worked there, the other was super friendly and helpful the few times we asked for help. Sadly, it was for our first impression that it was a little friendly and service minded person who was our first encounter with this magnificent hotel.
- Iberotel Serra Palace Manavgat
