My husband and I met both working in the hotel industry and I still work in the industry so our views of customer service are very critical and we expect good value for money. As you would be, after reading all the harsh reviews on here, I was not sure what to expect when I booked this holiday. The main things my husband and I were looking for is a quiet out of season resort, with good weather, a good standard and a place that represented great value for money.

We spent a week in the beautiful small town of Kemer in Turkey. The transfer we took was ran by Resort Hoppa which were very good and met us on arrival. We were one of 3 couples using this service on our flight and yes we did have to go to another hotel first and drop off another couple which made our hour journey slightly longer but there is nothing like having a little patience! The ride was clean and comfortable which was the main thing.

The hotel is very clean, the Turkish obviously pride themselves on cleanliness and there are beautiful stone floors inside and outside this hotel. Like the other reviews said, the entrance is beautiful and very grand. The decor in terms of seating and the restaurant is slightly dated but this is no eye-sore and did not distract from the great ambience and more then sufficient seating area available.

We did have an upgraded room with a seaview which I would highly recommend. The room was spacious and the view of the mountains and the sea from our 4th floor bedroom was breathtaking. We would sit every night on the balcony looking at all of the lights and palm trees overlooking the marina, appreciating the beauty of Turkey. We also had a brilliant view of the main swimming pool so we could check how busy it got and put our towels out to "book" our sunloungers early! The bathroom was a good standard too. You have a mini fridge in the room and you are provided with a large bottle of water daily. We also did have toiletries provided in the room.

The Restaurant was immaculate, the floors are all so clean! The food was all buffet style as you would expect with lots of mouths to feed! Salad and fruit are fresh and plentiful. You have a couple of hot dishes available, but it is mainly salads. Soup is available for both lunch and dinner and there are always fresh bread and breadrolls to look forward to at every meal. I would suggest trying out the soups, they are yummy even though they do have funny names! The desserts are very different but we tried everything and found our favourite which was a chocolate cake and cream covered sponge. The juice in Turkey is also different but you will soon learn that it is very refreshing and you will get used to it! The same goes for the tea, I would take my own because the tea is served without milk and is very bitter.The alcohol is fine, beer tastes great in our opnion! One more thing about the food, dont expect English food when you are in Turkey, it is very different but a part of the whole experience!

The staff were amazing! They are all so friendly and helpful. They were quick to engage in conversation and all didnt speak a great deal of English but they tried! Going to such a remote part of a country like Turkey you can't expect everyone to speak fluent English. If this is important to you I suggest you go to major English Tourist areas. If you make an effort to smile, and take an interest in the staff they will make your entire stay enjoyable!

Yes its true that most guests at this hotel are German or Russian but they generally keep to themselves anyway and should really be no bother to you. If you smile at them and greet them they are quite polite and friendly back to you. Infact it was the few British people that were staying there that were the least friendly!

Turkey has not give in to the smoking ban so if you are a non smoker like we are, then just try to stick to the non smoking areas because most people smoked and the smell did stick to you, but I would think this would be the case in most places in Turkey and not just this hotel.

Kemer is really small and we did not really spend much time away from the hotel as we had everything we needed there. The bars and restaurants in the town do look quite nice. If you look at a map of Turkey, Kemer is a town right at the tip of an inlet off the South Coast of Turkey, so there arent any waves to speak of! The beach is also only partially sandy and not the main attraction although sufficient for a day away from the hotel.

Remember this is a 5* Resort in Turkey and will not have the same 5* Hotel standards we have in Britain. I am certain that this hotel has been judged on its facilities and not solely decor and a-la-carte food! Also, dont forget what price you are paying for your stay especially when you are on all-inclusive! We loved this hotel and would definitely go back, I can't believe what a bargain it was. Our advice would be to not look for fault in everything and enjoy your well deserved break in this fantastic resort!

Have just returned back from this hotel, stayed 11 oct - 17 oct. Booked flights with planityourway with Onur Air and the hotel was booked with OTBeach. The hotel was on the marina sea front, the rooms clean. we had a room on the 4th floor overlooking the marina and harbour, great view of the mountains, exceptions were the outside theatre was heard from the room in the evenings.
There were three pools one with water slides, plenty of sunloungers around the pools, beach towels were supplied if needed. Marina bar (Yousof) was very helpfull and spoke good english. Private beach a few minutes away from the hotel, cold drinks and coffee was available. Dolphinarium was opposite the hotel.
Hotel food was typically turkish,with a good variety each day but most days it seemed to be the same menu with some changes, deserts were good. Locally there was a Burger King for those who did not like to hotel food. There were 8 english people at the hotel during the stay, majority were Russians, Germans and French.
I would give this hotel a 3 star rating but a 5 star resort, even though most of the hotels were closing for the winter months. Plenty of shops in the main street for the usual presents to take home. The shops were using the dollar for charing then converting it into turkish lira or euro's.
The only complaint was the airline Onur Air were charging £2.50 for a can of soft drink, they were using 1 euro to the £ as the exchange rate.
Would we return back to this hotel, yes we would as the price we paid for a budget holiday was within our limits.

We have just returned from our holiday which was supposed to be a 5* grade. On reaching our destination we thought this is nice the foyer was grand giving us the impression that the accomodation would be just as grand. We entered our room which was on the 2nd floor overlooking the front entrance, we found it to be drab and lacking attention, the beds were very hard and the bathroom left nothing to the imagination, the plumbing was deplorable, when you turned the taps on there was water spurting out of every orifice and it was running a dark brown colour and after showering the water would not run away...we reported this to reception...but nobody appeared. We retired to bed early as we had had an early flight but we were awoken at midnight with very loud music..there was a disco opposite to the hotel foyer, the music went on until 5 am. This was reported to the reception and they did not hesitate to give us another room. The room was on the 1st floor and when we got there the maid had only just appeared to clean the room after the other guests had left, so we had to wait until she was finished. The room was to the back of the hotel overlooking a very large roof which housed smelly extractors and noisy air conditioning units and had no view. The room was not much better but the bathroom was worse there were dark stains to the bath and the handbasin was mouldy. The towels in your room never looked or smelled as if they had been washed properly in fact we had to ask for towels and were given wet ones which we had to dry ourselves on the balcony. We went to the pool which looked nice but found the sunloungers filthy, tattered and cats sleeping on them. The hotel beach was disgusting, everyone were packed together the loungers were disgusting and there was dogs excrement about, so we never ventured back to the hotel beach. The food was edible but not palatable, everything was spiced up and in either a sauce or a stew..continental breakfast was okay. There were only 5 British guests in this hotel (including us) for 10 days of our holidays the others were mainly Russians who were loud with unruly children who were allowed to run around the restaurants and play in the lifts. We feel that the management lacked skills and did not adhere to their rules ie: dress code in the restaurants and allowing guest to feed cats at the tables. We approached reception to ask about the rep for Med hotels because when we arrived there was a notice on the board to say that she would visit the hotel at 17.00hrs on a Thursday/Saturday and Sunday, but someone had taken the notice down and reception told us just to wait in the foyer as she would arrive..she never did. We will return to Turkey but we will never venture back to the Ozykamak

i went to this hotel on 20th july and styed for 2 weekz....
when we arrived we thought that it waz a 5star hotel but we was wrong. the entrance was really a 5star but the rooms were disgusting.... it was ABSULENTLY A 2STAR. so i give that a 2star.

there is nothing enyone could say about the pools. it was like a dream.... 3 big pools and one indoor pool... ill give dat a 5star....:D

the animations were also good... i enjoyed it the first week but then it got a bit boring...

the foods were not a 5star... we was told that they didnt do the foods clean and that there was lots of dirty stuff in the kitchen... ill give the food 4star....

the tabels were rocking.... :D and the foods were sooo out of place.... we looked eveywere for eveythig....

finally some of the bar mens that was there were cute and really frendly.... lots of russians.... i was friends with all of the bar mens and the cookers there.... but if you ask me that will i ever go there again my answer will be NOOOOOO!!!!!!

I AM 16, TURKISH CAME FROM LONDON....
AND I WENT WITH MY 4SISTERZ AND MY MUM AND ALL OF
THEM AGREE WITH ME...