This hotel is a mixed bag - it combines a fine location and well-presented outdoor facilities with mediocre service, expensive local transport and patchy food quality.

We booked for a week, having read reviews and identified from Google Maps that the hotel should be within reasonable walking distance of the beach. Our first surprise on arrival was that the Google Maps location is wrong: the hotel is several kilometres from the coast and you cannot get to a beach without motor transport. It is, however, a lovely location: towering mountains overlook a green, well-tended garden and a large (and rarely busy) swimming pool.

On check-in we were greeted with fruit juice and shown to our room, which was spacious and had a view of the beautiful 'Twin Peaks' rock formations nearby. It was nice to find a bowl of fruit and bottle of water waiting for us there, too.

The room was reasonably clean, had adequate furnishing, and the air conditioning was working to an extent (we couldn't regulate it, and it directed cold air directly at the bed, which was not good for sleeping). The free wireless internet worked reliably all the time.

Our tariff included a buffet breakfast, which was not good. There were sometimes not enough tables laid out for the number of guests arriving; some food items ran out so one felt slightly in competition with other guests. There was always at least one insect crawling over the cheese and meat. Staff appeared to be doing their best to keep on top of things but seemed poorly trained and a bit unsure what to do when there were many guests arriving at once. There were no drinks included except coffee and tea.

We dined several times at the hotel too (until we rented a car there was no choice). Supper was better than breakfast: there is a large menu and the food is well presented, but that is superficial - the actual food quality ranged from poor to OK. There are menus in several languages, but we noticed that the prices occasionally varied between menus; they had been updated in some and not others.

When dinner was over, a waiter brought a bill to sign: this was handwritten, illegibly, with plenty of space left over, and (except on one occasion) had no actual cost information on it at all, so I had no idea what or how much I was signing for. When I hesitated, the waiter impatiently told me to sign the bill. This made me paranoid and on the next day I asked to see our room bill; this was readily provided and - in the hotel's defence - there was nothing amiss on it.

The hotel provides a free bus service to Kemer around 10.30 in the morning and back again around 5pm. It will provide transport at other times (or call taxis) but this is expensive - up to 35TL (15EUR) to get to Kemer. Since we didn't want to sit on the beach at midday (39C) and instead wanted to travel in the early evening - preferring to use the pool during the day, which was usually pleasantly empty - we ended up hiring a car. This was costly but was necessary to get sufficient freedom to visit several excellent sights within an hour's driving distance including Phaselis, Olympos, Chimaera and Chirali.

The highlight of our stay at the hotel (not including the trips away) was without doubt lazing by the pool during the hot mid-day hours. There are plenty of chaise-longues and umbrellas and the water is clean and cool.

A 1.5litre bottle of water costed us 5TL at the hotel: it costs 1TL in shops.

The definite low point of the stay was the air conditioning failing halfway through, and subsequent attempts to get the hotel management to do anything about it. We notified them three times, on the second occasion engineers were due to come 'tomorrow' but they never materialised. Since Ramadan had justed ended, and Eid was underway, it was understandable that aircon engineers were hard to find, but the hotel should at least have apologised or offered to give us another room with working aircon, with such hot temperatures outside. Instead they seemed largely complacent, until the day we were due to leave, when we were suddenly urged to vacate our room before the agreed (late) checkout time, so that engineers could get in to fix the aircon for the NEXT guests. This we resented as they seemed in no hurry to fix it for us.

The room was not cleaned particularly thoroughly during our stay, and we ran out of soap, which was not replaced despite notifying Reception three times. Finally we asked the maid directly.

On checkout, we were given the total cost of the stay - presented on a calculator - but no itemised bill. I insisted on seeing the full bill, when it arrived, there were minor errors, but no evidence of a deliberate attempt to overcharge.

Overall we were able to relax and enjoy our stay at this hotel, and it would be wrong to say the staff were unfriendly (the level of English is not great, but then we have no Turkish). However, our stay would have been that much better if the management were more professional and considerate.