On arrival at Sherwood Breezes a couple of weeks ago, first impressions were very good. To be fair, the hotel was very clean and pleasing to the eye. The rooms were of a reasonable standard, although ours on the 9th floor, endured plenty of cold air coming under the door due to the breezy weather! The location of the hotel and the view from our room were both of a high standard, however whilst the room was comfortable (the bed exceptionally so!) we wonder whether this was of 5-star rating.
As regards to the catering, the quality of food was of a reasonable standard, yet again probably not meriting 5-star. The overriding problem with this hotel would seem to be the attitude of the employees, mainly the bar staff, who seem to overly favour anyone with a non-British accent! This to the point where the discussion amongst the few of us who were there centred around the general rudeness towards us. This seemed to extend in all areas of the hotel with the glowing exception of the animation team who were at all times very enthusiastic and amusing! On this note, a special mention for David, of the team, who perhaps should run customer service courses for the rest of the staff!
In conclusion, we were disappointed and would not return and do wonder about the merits of calling this hotel 5-star.

We stayed at Sherwood Breezes for Christmas and New Year. The weather was quite poor with rain on most days but this is not the norm and so we were just unlucky. We have stayed in the area before and so knew there was nothing but a strip of hotels and a few shops all selling the same stuff in the area.
Plus points -
Rooms comfortable, well maintained. Food generally good with reasonable choice. Bar area clean and comfortable. The animation team made a big effort to be friendly and get people involved in the activities. A special mention to Dave on the Animation team who stood out for us.
Negative points-
Bar staff very unfriendly, unsmiling and abrupt.(unlike restaurant staff, animation team and cleaning staff who offered us every courtesy.)
Christmas Eve 'gala' dinner very poor. Food no different that any other night. Mulled wine ran out three minutes into the drinks reception and no other drinks left, other than queuing at the bar. On Christmas day there were no special 'events' and not one member of staff throughout the hotel wished us Merry Christmas. We have travelled all over the world at Christmas time and, regardless of religion,hotel and staff at other locations and countries have always made a big effort for tourists of trying to make Christmas special. The staff here couldn't have cared less.
The hotel was very draughty (not a problem if the weather had been warmer.)
The guest relations lady was very rude when I went to book for the Turkish a la carte meal. She told me it was full for the rest of my holiday (even though whenever we walked past in the evening it was half empty.) and that I should have come sooner and queued up for this privilege. We had eaten in the Italian restaurant during our first week and were unimpressed.

The hotel seemed to have a lot of complaints about Christmas, and so whether they acted on them for New year or whether they had just planned it differently i don't know, but New Year's Eve was far superior to anything they had over Christmas and it was a really enjoyable evening. They did a set dinner rather than a buffet which worked out much better, One person on our table commented that it was the hottest meal they had had over the fortnight, as (like many other hotel buffets), the food was only lukewarm otherwise. and they had a good band entertaining us.All in all this evening was the highlight of the holiday.

We had to spend a night at another hotel as were were told they had overbooked us. I was confused as we had booked this hotel some 17 months prior to our departure. It soon transpired that there was about seven couples in total this had happended to. That said, once we arrived and settled the staff and rep were very good. Due to the confusion, we were given a free massage, slippers and robe, fruit and wine, free shuttle bus to the town and a sea view room.
The food was wonderful and the gardens and pools were well kept. Hubby and I spent most of our holiday around the adults only pool...it was bliss.

This was our second visit to Sheerwood Breezes, we had three nights there in January 2012. We could not fault it.The selection and quality of food was superb.The animation team were great also the nightly entertainment in the bar was different each night.The bar has plenty of atmosphere not like some hotels but there are also quieter places to sit if you want.We will definetly be going back for our third visit.