To star with this was not the hotel we booked and was sent here instead, but that aside, this hotel is not geared for the English at all. The food was cooked early in the morning for lunch and just left out and reheated at lunch and the same in the evening. Our party of 16 all but 2 which didn't eat the food had food poisoning, not just d & v but full on can't get out of bed hot cold shakes etc. You can't find any cutlery to eat the appalling food with. The tables are not cleared away. At night you can either stay at your uncleared table to have a drink or you can sit outside with coat on watching I hate to use the word entertainment but that's what they called themselves, it wasn't even worthy of a kids party it was just pathetic. The disco at night is very load until 2 pm and the sound travelled up the elevators so get a room away from there, they also have constant strobe lighting in there so be careful. The indoor pool war ok but the smell in the corridor getting to it was similar to a sewerage farm as was the waft of effluent we kept getting when sitting in the lobby near the restaurant. The staff were very ignorant apart from the concierge who was helpful and smiled constantly. On a plus point the kids enjoyed the water slides on twice a day, no supervision but parents should do that anyway. Pool was clean, sun beds fine so long as you get up at 7 am to get one. Beach bar had kebab and burgers and chips everyday but they were cold due to the wind, so try and catch the food as soon as it's out.there is no kettle in the room and one English news channel in the room but room was cleaned everyday and water left. To sum up if you can speak German you will have great service, if you eat bread and crisps from shop all week you will be fine. Take your own cup or glass for the drinks you should be fine. I know that you will be reading this thinking some people just moan for the sake of it but trust me if you havent booked DONT go. If you have be careful as food poisoning is not very nice.

Went for a week in october first impresions hotel was ok, towels and sheets were changed daily but floors not washed and bathroom not cleaned. resteruant very busy at times me and my husband could not even get a table at some times food was very repetitive and very basic often the food was cooked early in the morning and not served until lunchtime.My husband end up with a stay in hospital as he contracted Food poisoning and could only have came from the hotel as we never ate anywere else. Other holiday makers were hospitilized at the same also due to food poisoning.The hotel did not cater for british people as very few staff spoke english.there was no entertainment for adults at night most guest played cards at night in the foyer. I will never stay in this hotel again would not recomend it and dont feel that it rates its four star rating.

We stayed at this hotel for 1 week in october and all i can say is never again. First of all we was dropped off at the wrong hotel which was the eftalia village which looked lovely. We was then told by reception to make our own way by taxi to our actual hotel which took about an extra hour and we had to pay £25 euros for this which was disgusting. On arrival at our hotel it looked like a prison. We were the only english there and all the entertainment was in german and russian. Rooms were of an ok standard but the food was disgusting. We had fish and chicken every night. Constantly pushed around by the russians so that they could get there meals first. We had no rep so there was no point of contact for us. The hotel was very over crowded aswell.
Overall this was a hotel from hell and would never return.. Definately a 1 star!!!!
British people do not go here... be warned!

Arrived early hours of the morning - after a two hour transfer - then a 20 minute stop off to some run down flippin shop so the smokers can have a cancer stick whilst the rest of the coach sit on the coach wishing for bed!!- reception could hardly speak a word of english. was told another camp bed (!) would be brought to the room as three were sharing. Bell boy took us to our room on some buggy thing - threw our suitcases in the room then stood there looking like a lemon expecting a tip. Tipped him - never saw him again - one phonecall to reception 20 minutes later we got the camp bed delivered by some old turkish man. Strange.
Brussel sprouts and rice pudding for breakfast - yummy dont you think? Stick to the crossaints and coffee. The pancakes are worth the wait too.
Dinner is turkish pizza - chips, liver, pasta with various mixtures...oh and how could i forget the rock hard spaghetti and watery sauce....yum yum. - This is what you will get every night. EVERY NIGHT. - Get a bus into town and eat at Big Ben. A meal and cocktails set you back £30. But you will go to bed without feeling so stodged up.
If you want fast and polite service tip the waiters. Or you will be ignored - but do this discreetly..
There was also a distinct smell of crap wafting over the resturant, in the resturant, and pool throughout the entire stay of our holiday - there are no drains nearby....no bins.....where is this smell coming from??!! Everyday - everywhere!
The 'entertainment' from the german 'animation team' was to kick a ball through lined up chairs..... another game was to kick your flip flop at a member of the team to see how close you could get it to him...Amazing thought gone into it dont you think?
Ooh and another game was to brush a tennis ball through the lined up chairs too...fun fun fun.
The beach is covered in dirty nappies, fag ends, and a camel and a donkey being used up and down for rides.
The shops on the complex will try and con you with the prices - they tap in the price on a calculator - ask for the prices on your items seperately - then add them up yourselves and get the right money ready. If you dont have your wits about you or are not a confident with maths you will get ripped off.
The waiters stink to high heaven of BO - so when they rush past with during dinner you get the backlash of their stinky armpit odor whilst eating your meal. Lovely.
You have to pay for cocktails - which in all honesty i would rather drink my own urine then have another one of those. And its so funny how they never have change! Amazing..
I have stayed in other all inclusive hotels - this by far....is the worse one i have stayed in. Its clean - but thats it. Its a very very basic all inclusive holiday. If you have saved for months and months for your annual holiday - please dont stay here - please spend your hard earned saved money on somewhere else. I dont feel i got what i paid for at all. Im not a fussy eater or drinker by far, nor am i fussed regarding entertainment - thank god for UNO cards.
I cannot stress enough how much i would NOT reccomend my family or friends or complete strangers to this hotel.
Also, one last thing. - Its full of germans, russians and polish and they push in and are really rude. Slamming and banging doors at all hours. If you have a sense of humour and just want a basic no frills holibob then go - if you are after something else - save your money and go elsewhere.