My partner, 11 year old daughter and I stayed at this hotel in July 2010 after a transfer from the Houda Golf and beach resort (as it was very very dirty),
The Bella Vista is straight across the road from the airport so you sit on the bus for 90 minuets then it takes 2mins to get to your hotel. We stayed in room 4014, which was much nicer than some of the rooms, our room had a separated bit for my daughter to sleep in, although the sofa she was meant to sleep on was brick hard.
The staff at the reception do not really speak good English and didn't explain much to us on our arrival or give us any information about the hotel or time tables for the meals etc.
The hotel is under staffed so there is always long que’s for everything, at night there is 1 bar that serves spirits with 2 bar men working so you can imagine how long the que’s are for a drink for 1600 people. Even when you do get to the front of the que, they never have enough glasses so you have to wait till the glasses are collected and washed before you get a drink, they often run out of cups so sometimes it's hard to even get a cup of coffee.
The hotel do quite a lot for young kids but only for under 5 year olds.
In the dining hall they only bring out 1 tray of chips at a time so the que gets massive and your dinner gets cold while waiting for more to be brought out, then you have to que for a drink, 1 person giving out the ice-cream so that is also another long wait.
If you want a bed next to the main swimming pool you'll have to be up at 6am, but some people were tipping the life guards to put bed out for them and also tipping the waiters to bring them there drinks, although this is not meant to happen.
In the afternoon, they have buffet style outside of pizza, pasta, burger and chips, We waited for over an hour for a pizza.
Not a lot of British in this hotel when we were there but loads of polish, russian, french, dutch, germans, Tunisians
My daughter wanted to use the internet but at 15dinar for an hour(approx £7) I thought that was expensive, however when she asked the reception staff they just said tomorrow, we went back the next day at 6.10pm and we again were told tomorrow and when I asked why they said the secretary goes home at 6pm with the code, so you can use it between 10-6pm, back the next day the same reception staff had the code and still could not get the internet to work so we gave up, however if you take your laptop I’m sure they have wireless connection in the lobby as we seen lots of youngsters on their laptops.
The entertainment staff work really hard and long hours, the entertainment manager Momo is very good and very approachable.
The hotel was 25 rooms over booked and found it impossible to keep our rooms for a late check out.
If this hotel employed more staff and had set times for lunch and dinner it would run a lot better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC