Dear Mr. Director;



My wife and I are writing to your to register our dismay at the poor reception we received from your staff on 13th of March 2010 at your Hotel.



We were previous and regular client visitors at your hotel since the year 2000 where we normally stayed as independent clients for a period of at least 10 days at Thalassa-Mahdia. The last time we stayed at Thalassa was during March 2007 when we stayed a couple of times for about two weeks. At that time your helpful and competent reception desk Manager was Mr. Houcine Ben Rabah who always pleasantly received us as valuable loyal customers.



Upon arrival to the entrance of Thalassa on 13th of March 27, 2010 we were accosted by a hostile person who claimed to be a guard who would not let us park our car nor tell us where to place the car in order to proceed to the reception desk. This is despite the fact we explain to him we are clients and only wanted to register at the hotel. At your “reception” desk we were first deliberately ignored by your desk attendant and then dealt with in a strange and suspicious manner. In spite of this poor reception conduct we introduced ourselves as previous clients of Thalassa and expressed our desire in staying at the Hotel for a period of 10 days. Unfortunately, this strange and inhospitable behavior continued by your Manager who arrogantly acted as a police officer warning us of a traffic violation.



It is indeed regrettable and shameful when employees of the so called Hospitality Industry conduct themselves in this fashion towards clients. We were offended and obliged to leave your Hotel for this poor and hostile conduct of your staff.



I trust you have a concern about the reputation and integrity of your hotel establishment and conduct of its staff toward clients. Hence, I am calling your attention to this poor and hostile conduct of your staff and requesting your investigation this offensive conduct.



We are anticipating your explanation and apology for this outrageous conduct of your staff.
This letter was e-mailed to the hotel on 27 March 2010 and no response was received despite many reminders.E-mail address sent to [--]

Hello:) I just returned from Thalassa Mahdia:) I find it very atractive for young people and for parents with kids:) Firstly- clean, calm and cozy:) Good food and a lots... You can't get fit there;p Very friendly hotel staff, animations - many games and shows for everybody-nice people.There speak many languages( but not polish yet) so there isn't a problem to comunicate. A litlle cold water in pool but it was ending april... Clean beach, amazing views, great experiences in trade on medina. I can recommend a trip on camels - beduins caravana;D And one day trip to Tunis, Sidi Bou Said, Carthage - not very expensive but very interesting;) There is advisable to have smal change for cleaning staff, waiters and so on..

Just returned from hotel thalassa in Mahdia. Clean hotel, good variety of food (lovely salads and desserts). Lovely beach - white clean sand - sea lovely to swim in. Most of the staff were very friendly and helpful particularly the animation team and they never insisted that we take part in anything if we didn't want to. Reception staff a bit unfriendly at times. Not too much for our teenage children to do at night - no games room or billiard tables so that was a bit dissapointing but great for small kids as there is a mini-club. I recommend this hotel for anyone wanting a quiet relaxing holiday but just watch out for being talked into going on town visits with a guide as you'll end up in carpet and jewellery shops (unless that's what you want). About deck chairs at the pool - well don't worry about all those "6am chair reservers" who reserve their chair and then go off to the beach for the day and only return at 5pm!! We just asked the lifeguard to bring us chairs and we didn't have a problem.

During a 7 day trip in Tunis we stayed here 2 nights. It is a very good hotel, new, clean, confortable.

The food is good and the restaurant is not overcrowded. The bar is ok.

It has direct access to beach and some thalasso options.

The room was large, the terrace had direct sights to sea and the bathroom was ok.

It is a good option to visit Mahdia, el jem and other places near and also have some quality tiem for you in the hotel.