I stayed with two friends in Residence Romane for ten days in October.
They don't change towels and sheets everyday. Bathroom could be in better conditions and much cleaner. We found a cockroach in our room, a big one.
Staff was very friendly, but I can't find it useful if it's going to happen what happened to us:
We had a package, but as long as we wanted to go to the south for a few days we sleep out for three days leaving in the room part of our stuff.
When we came back I notice that a scarf of mine has dissapeared. The thing is I know exactly where it was: Rolled inside a bag, inside the cupboard. My guess is someone in the hotel gets things, but not too much, so sometimes people don't realice, sometimes people doubts if they could have loose things themselves. I'm positive about what happened to me: Someone stole it.
When I told the hotel crew, I said I didn't want to make any noise about it, but only get back my scarf (it was a very appreciate souvenir for another travel), And they told me they would speak with the cleaning lady.
The next day, we had our room undone and uncleaned. When we asked why, the manager said that it was because he didn't anyone to touch anything before he spoke with the cleaning lady, that was on her day off. So we've been stoolen and now we have a dirty room and no compensation.
By the way. I never assumed that the cleaning lady had to be the person that got my scarf. There's plenty of people that could have got it.
The day after, the manager sent the cleaning lady to our room and she was trying to tell me that she looked around the room and didn't find the scarf. Isn't it funny?
As long as the cleaning lady didn't speak english or spanish and we spoke only a little french, she called the manager. I told him I was angry because he didn't was supossed to send me the cleaning lady, and he was the one that should solve the problem.
Then, he told me RIGHT IN FRONT OF THE LADY that if I wanted to, I could go to the police and report the cleaning lady. I told him that as long as I didn't know who did it, I will report the hotel. I thing this was an outrageous situation, very unfair for us and for the cleaning lady, and of course I dindn't got my scarf back, and I don't have the feeling that the hotel did much to find it.
So, be careful with your stuff and don't leave things you like alone. Only inside your suitcase well closed, or stay anywhere else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC