On going to the hotel a couple of days before we were told that they had works going on and if we wanted to change the hotel we would have to pay extra so we decided to stay in the same hotel. On arriving, i was a bit unhappy as we were having to wait a long time on reception, then we were shown to a room and I was not happy with it at all, it was a large family room but it was dusty and and a very dark room the rug on the floor was filthy, I was not happy with that room as I had a toddler and he needed to be on carpet. I then asked for another room, the third room I was shown i accepted after they promised they would clean it. I am not a perfectionist but we usually stay in a 4 or 5star hotel and the hotel was just not up to standard. I had also asked for a fridge to be included in the room for medication and this was also a hassle for them to get for me and that was nothing to write home about. There was not kettle no iron or anything like that in the room. so I am glad I had taken my own. we were half board so we had breakfast and evening meal, the only downfall of the halfboard was we had to buy the drinks they were not included which was a rip off really as we should have had at least bottled water but we had to pay for the drinks, the food was nice freshly cooked crepes were nice and they had a good selection of breads etc. The evening meal was also quite nice. They had a good outside area with a nice outdoor swimming pool and a nice area to sit, but no activities or anything like that going on in the hotel which we rather disappointed about and no activites for the children like other hotels do, not even a bouncy castle!!It was ok but would not be going there again. The hotel reception were quite unhelpful and did not speak much english. The boat trips they arrange from hotel the men kept bothering u to take them up and u have to haggle with them to get to a price that you want to pay!!the surroundings were good though they had a nice marina a short distance 5 min walk away and around 10 mins away a beach. shops around and cafes where the food was good and they also had a supermarket which was near where u could buy milk etc for your drinks if you had a fridge.
- Marina Palace Hotel Hammamet
