Stayed at Iberostar Solaria from 01/01-08/01 with my partner. Food- tasty, but luke warm, not that big choice at any meal. Internet- WI-FI- available at the reception area, paid- 10 TND per hour, but it only lasts for about 1/2 hour at the best. Animation- non existent, there were 3- 4 so called animators, but generally I think they felt more being on a holiday than the guests of the hotel. No effort whats so ever to keep the guests entertained. The room was clean, but basic. The maid did excellent job. The staff? Not bad, but did not make an effort to make you feel comfortable at all.If you ask they will try to help, but otherwise will never try to speak to you at all or to smile at least. Not appropriate weather to use the outside pools but for the record- very, very small; I have got no idea how the hotel do in the busy seasons with this size pools and the amount of space around them. Inside pool? Non-existent. I was really surprise that there is no inside pool in a 5* hotel. The hotel guests can use the adjacent Spa pool (which not a proper swimming pool anyway, its a kind of hydro pool) between 12-2pm and 6-7pm for free, but not allowed to switch on the jets. I know it's Tunisia and the standards are not the same as in Europe, but I have stayed in many other hotels in Hammamet and even some 4* hotels have been a lot better then Iberostar. Disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
Dear Guest,
First of all we would like to thank you for your stay in our Iberostar Solaria and for you dedicated time to write your comment about our hotel.
Please receive our more sincere apologies for not having met your expectations. We will learn about all your comments and try to improve our performance. We hope to have the change to surprise in a future.
Yours sincerely,
Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC