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Iberostar Chich Khan – reviews, photos

4.0 of 5
Rue la Medina, Hammamet 8056, Tunisia
Hotel amenities
Iberostar Chich Khan
Iberostar Chich Khan
Iberostar Chich Khan
Iberostar Chich Khan
Iberostar Chich Khan
Iberostar Chich Khan
Ranked #22 of 122 hotels in Hammamet
4.0 of 5 stars 601 Reviews
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601 reviews from our community

What travellers say about this hotel
  • Animation Team(41)
  • Very clean(20)
  • Very friendly(17)
  • Pool bar(10)
  • Evening entertainment(9)
  • Thomas Cook rep(8)
  • Really good(7)
  • Pirate ship(7)
  • Price shop(6)
  • Relaxing holiday(5)
Traveller rating
    231
    181
    97
    58
    34
Only show reviews for Family (192) | Couples (250) | Business (1)
Date Rating
Littlehampton, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“great getaway”
4 of 5 stars Reviewed 8 February 2012
7
people found this review helpful

very friendly staff, excellent food and very good all inclusive drinks, lovely clean rooms, restaurant and pool areas.
a fantastic holiday with plenty to do outside of the hotel, if you like shopping without having to grab a taxi or bus, this is for you.
the entertainment side is not our thing but is on the go all the time, although we dont get involved we will give it full marks as it obviously popular and well liked.
the downside for us was the fact that smoking is allowed anywhere in the hotel ( a big plus nowadays for the smokers amongst you) and because we unfortunately had a lot of rain during our stay, everyone stayed in and created a smog so bad that we had to put a towel at the bottom of our door to sleep at night. we went the year before and had good weather so the smoke wasnt too intrusive. It can also become very loud and busy in the hotel on rainy days.
no tea making facilities in the room i'm afraid, so we took our own kettle etc.
Great value for money holiday but have had better.... and far, far worse.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ceejay62 about Iberostar Chich Khan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Chich Khan, responded to this review
18 April 2012
Dear guest,

We are delighted to read that you felt welcome in our Iberostar . Thank you for describing with so a powerful words our complete services and facilities.

We know how uncomfortable is when you are a not smoker and you have smokers around. Our hotel has separate areas for smokers. The main restaurant is a not smoking area like also the reception area. We have also “No smoker” rooms with a sign in each room. The Shows take place in the bar, where is allowed to smoke. We do our best to make our guest to respect the no smoking areas.
We are glad to read that you have enjoyed our entertainment program. The entertainment team work very hard with illusion and enthusiasm to make all our guest feel welcome.

Thank you for highlighting out the personal service and friendliness of our staff as well our outstanding cuisine and varied gastronomy. Those are very important aspects for us and the key to the success of our services and facilities.

We hope you will have an opportunity to return and enjoy our Hotel again in the future.
Once again, we would like to thank you for your motivating words.

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
“Nice and quiet”
4 of 5 stars Reviewed 3 February 2012
12
people found this review helpful

Chich Khan is a nice pleasent hotel...
the rooms are big and were cleaned everyday we had a pool view,
the bar was great the waiters always brought our drinks just as we sat down, we had a good laugh with them
The animation could of been better but it was quiet
would definatley stay there again, but maybe in season

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Chich Khan, responded to this review
17 February 2012
Dear guest,

First of all we would like to thank you for your time in writing a kind comment about our Iberostar Chich Kahn and above all for your loyalty to us.

It is a delight to read how much you enjoyed yet another stay with us.

We would also like to take this opportunity to thank you for your positive comments regarding our cleaning department and the amiability of our staff both elements are of prime importance to Iberostar.

We assure you that we will continue working to improve your next experience with us

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Excellent holiday”
5 of 5 stars Reviewed 2 February 2012
5
people found this review helpful

Very welcoming and friendly staff, they could not do enough for you. The hotel was extremely clean bedding and rooms cleaned daily. We would definatley go there again.

Room Tip: room over looking the pool is quieter
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Chich Khan, responded to this review
17 February 2012
Dear guest:

First of all I would like to thank you for the dedicated time and effort in writing such a wonderful and detailed comment about our Iberostar Chich Khan

It is a delight for us to read how much you have enjoyed your stay in our hotel and all our facilities and services.

Thank you for highlighting out so many aspects which are very important to us to achieve an exclusive and personal service in our hotel.

Yours words are our best reward: “Excellent holiday”

Yours sincerely

Online Reputation Manager
Iberostar Hotels & Resorts
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england
2 reviews
Reviews in 2 cities Reviews in 2 cities
61 helpful votes 61 helpful votes
“Lovely holiday”
4 of 5 stars Reviewed 19 January 2012
10
people found this review helpful

Just returned from 2 weeks at the Chich Khan and we both really enjoyed it, it is very quiet at the moment so we had a relaxing time getting a tan and chilling out, had one day of rain in the 2 weeks, the hotel was clean and the room was lovely with a walk out balcony that had the sun all day long, if you like to have alone time then rooms 1318 to 1338 are by far the best for catching day long sunshine, the staff were amazing and friendly, very attentive and they always have a smile and a chat, the bar staff and bar waiters never forget your drink and a big shout out to Naseem who was just brilliant in the main bar, the maids are really good and the room was spotless at all times, a small tip at the start of your holiday and then at the end and you will get superb service, although we met people who never tip and they still got great treatment by all the staff....Beds were comfy and sheets changed daily if required, towels also changed every day, now we go onto the food, some reviews on here have criticised the food and the choices, I have no idea why anyone would complain about the food, quite simply it was lovely...Loads of choices with at least 5 different meat choices, fish, various veg options, burgers , pizzas, salads, soups, fruits, cous cous, we had Chicken Beef, Turkey, Rabbit, Liver, Quail, Lamb chops, various stews and seafood, steaks cooked as you watch, the salads were superb, always served are pears, apples, oranges, dates, pomegranates, pineapples, bananas were mainly used for desserts which were lovely...Quiches and Omlettes, breakfast was toast or Cerials, eggs of all kinds, sausages, flat breads, fresh Omlette, continental style if you want it, cheeses meats and cakes, fresh juices, I had blood orange which was gorgeous....Special message for Hanen in the restaurant who is the only female waiter I have seen in a hotel in Tunisia, She was lovely and always cheery, Outside the hotel you are very close to the new Medina, there are fixed price shops both to the right and left of the main entrance but they are more expensive than if you haggle, if you go left up to the supermarket called Bravo and the first fixed price shop on the right past the supermarket you will find a fixed price shop who's prices are very good...The locals will try to get you into their shops but they are not aggressive at all and a simple no thanks and a smile will do......Now to the only downside, and that was the hotels beach area, it is very neglected at the moment and needs some time and money spending on it, the sand is fine and white and the sea is clear and lovely to splash around in...There are various activities in the hotel swimming pools inside and out, a spa, mini golf, archery, boules, darts, mini disco for the kids, different shows...The Animation staff are hard working and enthusiastic, a little to enthusiastic when trying to sell you bingo or raffle tickets though...The current exchange rate is 2.2 Dinars to the pound, all in all it was a great 2 weeks and I would go back tomorrow........Enjoy.

Room Tip: 2nd floor even numbered rooms have walk out balconies that have full sun all day....
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jonah777 about Iberostar Chich Khan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Chich Khan, responded to this review
12 April 2012
Dear guest,

It is very important for us that our guests feel welcome and comfortable within the whole Iberostar area and we are glad to hear that we succeeded. We also would like to thank you for pointing out our staff. We are delighted to hear that you felt welcome.

We will certainly take into our consideration and we will do our utmost to improve these points.

We certainly will keep on working to maintain our high quality service and keep focus on customer satisfaction and fulfillment of our hotel standards.

We are grateful that you value us so highly. Thank you very much for your motivating comment.

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
36 helpful votes 36 helpful votes
“Not Four Star, good and bad points, read on.....”
3 of 5 stars Reviewed 12 January 2012
22
people found this review helpful

My partner and I stayed here All Inclusive for a week from December 28th 2011 and celebrated new year here. The hotel is aproximately 45 minutes coach ride from the airport. It is located in the hotel/tourist zone of Hammamet approximately 10 minute walk from the Marina.

In summary we enjoyed our stay here, the hotel is not four star, three star at best. I have stayed at much better Iberostar hotels and it is a mix of good and bad points, we will not return as there are superior hotels for the same money in other countries.

Good points.

The hotel is clean, staff are incredibly friendly and try hard to please.The New Years Eve Gala Dinner was a genuine and very credible attempt by the hotel to throw a big dinner and dance event and in the main they succeeded, a really excellent night.

Local All Inc drinks are okay and the food was average to ok with a reasonably choice, excellent salads, but I suspect it would not be to everyone's liking however I did not go hungry.

Large Swimming Pool area and again would suggest in the Summer a really excellent environment for all sun worshippers. With outside bar, eating area and entertainment location.

Rooms serviced daily.

Animation Team try very hard and get 10 out of 10 for effort and energy.

Bad Points.

Afraid to say there are a number!

Hotel is dated, it's tired and needs an overhaul.

Arrival. I simply fail to understand why the hotel insists on undertaking an extremely bizarre ritual of asking all new arrivees to fill out a long complex form and gather in an area away from reception to be told the times of breakfast, lunch and dinner. Confusion reigned and tempers flared a tad.

Our Room was very basic, tucked away in the basement (mezzanine area), same floor as the spa. It was clean. Beds were two single beds joined together but with a large gap between the two so in effect two close singles not one double! We did visit a family room on the third floor during our stay and that room was actually really nice and far superior to ours. Avoid the Mezzanine rooms!

Very very thin walls, you can hear everything and the noise is very frustrating espcially as the furniture has metal legs and the decibals generated from lazy people dragging not lifting chairs above you drives you to despair.

Whilst I did not use it myself, other guest we became friendly with did and to a man and woman all said the Spa was disappointing

Restaurant. It was chaos during the new year period, the hotel was full and they had shoe horned extra tables into the restaurant. Very uncomfortable. The buffet area was so small for a hotel of this size and I would have thought in high season large queues must form assuming that no outdoor buffet area is in use.

Poor selection of food for children.

Disco small and very smoky.

Hints & Tips

Let the Bell Boy take yor bags to your room, if you don't like the room tell the Bell Boy and he will walk you back to Reception and help request a change.

Ask the bar staff for your spirit and mixer seperate for a decent measure. We learnt quickly to ask for example a vodkain one glass and a seperate coke.

Tip the waiters small change (2 dinar, 50p) and they will look after you.

Go to the Naebul markert and haggle, best bargains are there.

Try the local beer Celia (Pronounced Seltia), very nice indeed, not included in All Inc.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Newsatten about Iberostar Chich Khan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Online Reputation Manager at Iberostar Chich Khan, responded to this review
14 February 2012
Dear guest:

First of all I would like to thank you for the dedicated time and effort in writing such a wonderful and detailed comment about our Iberostar Chich Khan. It is a delight for us to read you have enjoyed your stay in our hotel and all our facilities and services.

We are building 30 new rooms and we are improving our services and studying the possible renewal of the hotel

I would also like to take this opportunity to thank you for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar.
We are sure that new travelers will find your Hints & Tips really helpful.

Yours sincerely
Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Iberostar Chich Khan

  • Iberostar Hotel Hammamet
Address: Rue la Medina, Hammamet 8056, Tunisia
Price range (per night):* INR5,657 - 12,210

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