First of all we had a serious check in problem with this hotel group. They are 3 hotels together in a complex. We booked our room via Expedia, but when arrived there they said they don't see the reservation. After a struggle lasted more than 1 hour, we finally moved into our room.
Our holiday was good later in general. I should say that we enjoyed it! But, considering their "welcome" torture and the service in general, I must say that it is not a real five-star hotel. By the way internet is a disaster! May be it is like that all around Tunisia, I don't know.

We arrive lunchtime on Sunday the room allocated was dirty & smelly. After asking to change rooms the Manager showed us a further three before we found one that was reasonable - even then the fridge had to be replaced (due to dirty state & stains) as did the TV which was badly scratched. The air conditioning control was broken & replaced as was the bidet as it was broken & loose. The bed sheets had stains on them! The Manager asked us to allow them to do a "Deep Clean" & given that we had no way of contacting Thomas Cook we agreed. To be fair when we went back into the room there was a vast improvement. The corridor carpets were badly stained - the Thomas Cook rep told us it was due to the wrong glue - rubbish if thats true the so is the Tooth Fairy Santa Claus and the Easter Bunny. The decor throughout the hotel was badly marked, light bulbs were missing, fire doors wedge open & the glass in the lift had the same stains on all week. The indoor pool showers had black mold & I dread to think what was in the water. The hotel is in desperate need of an update & refurbishment. - DON'T GO!!.
But in fairness the polite & helpful of the staff did make a difference unfortunatley they are flogging a dead cause!

We only booked the holiday on the Saturday before we left on the Wednesday. Like many of you I used trip advisor, so here goes! Lovely hotel, very impressive as you walk in. We hadn't paid for a sea view, but requested it and yes we got it, beautiful outlook, both day and night. We were advised that that it wasn't suitable for under 12's, which was right, can be a bit quite, but there is a sister hotel next door, which has livelier night life, there is also a night club down the road (2 minutes walk). The hotel reaches onto a lovely beach, with 2 large rocks in front; this is where the snorkelling is good with lovely little colourful fishes. The food was really good, I had read a previous comment and they had mentioned that it was much the same. The variety was very good and tasty, but none of us are fussy eaters. There are pancakes and omelettes in the morning made fresh as you wait, I recommend that you fill up at breakfast and then it see you through to the evening meal. Excursions: We did 3 excursions, the first to Slide and Shop, nice day, but the slides aren't as good as we had been to before in Turkey and Portugal. Also they close parts of the park down during the day, which was disappointing. We didn't go shopping. At the park you can have a henna tattoo, make sure you barter the price, as we paid half the amount as other people having them done. Also take some allergy tablets, as my son had a reaction. Second excursion was to the African dream, you arrived about 3.30 where you walk around the zoo, and then made our way to the large building at 6 where we had a lovely 3 course meal and as much red wine as you could drink, whilst watching the Zulu dancers and belly dancers. We finished at 8, although we were told by our rep that it finished an hour later (she is following this up). Third excursion was 2 days to the Sahara, I can not recommend this trip enough, if you want to see Tunisia, this is a trip not to be missed. We travelled 1,200km in 2 days, never in the coach longer than 1½. The scenery is stunning, we rode the Dromedary as the sunset and we were on the Salt lakes when the sun rose. The hotel we stayed at overnight was very good and so was the food. The places we visited were all worth visiting, I couldn’t fault anything; our tour guide was brilliant, giving us lots of history to the country and lots of general information. We did see a lot of poverty, there was one point of the trip that we saw lots of people in the sea; I thought they were collecting shell fish, but when we asked the guide, it was women doing their weekly laundry. The 3 main meals through the day was included in the price and for £90 per person it was very good value and the experience that you gained made the holiday. When you are visiting Tunisia in October just be aware that it can rain quite a bit, for 4 days previous to us arriving it had been stormy, we were lucky as it only rained in the later part of one of our days. My only little gripe is that you had to pay to use the tennis courts and they also have a lovely swimming pool overlooking the sea that you have to pay for, which is £15 each. However there are 2 more pools, one indoor and one outdoor, the outdoor is not heated. Otherwise a super holiday, well worth visiting Tunisia.

After booking the Diar Lemdina in Jasmine Hammamet we were told it was over booked & up graded to the Royal Azur in Hammamet. This Hotel was absolutely beautiful, the staff were so helpful & attentive, the only complaint we had was that after being there a week the food was changed to accomadate the germans & french.for three days we ate out in the supposedly best restaurants in Jasmine Hammamet near the marina, they were both disgusting( the steak house & the la romana ). We complained to the the Matradee in the hotel & he personally aranged meals of our choice for us for the rest of our vaccation. We went on the African & Zoo trip which was very good, the park keepers went into the cheetahs & took close up photos of them for us for 1 Dinar. the Zulu dancers were very entertaining & the food was typically Tunisian & really good. Places to visit in the evenings are Shakespears bar, which have drag artists on a Tuesday & Fryday, reallly funny nite out, also the View Bar in jasmine hammamet, brilliant Kareoke, & best English chips in Tunisia, Ask for the bar lad Hannish, he is such a lovely young lad ( aright commedian ) & sammy the DJ. beware of their sizes in clothes as they are different from ours, the Market in Nabaul on a Fryday is really good but avoid the madinas in Hammamet & Jasmine Hammamet as the men can be very pushy & rude.