I have stayed at El Mouradi Gammarth and frequently have clients stay at this hotel, as it offers a price and a nice seaside location that make it a more reasonably priced hotel than its nearby competitors. The management seems to not see "service" as something that is part of the hotel. While the property itself is beautiful and well located for those who like the Mediterranean location and proximity to Tunis area, the rooms are fine, but calling them "deluxe" is an exaggeration. The staff, particularly the front desk staff, seem to have little regard for service or that trying to please clients is better than not trying! We frequently book clients at the hotel, since the location and price are reasonable, but the management's attitude seems to be that service is not important. Clients frequently complain that there are some rooms that smell. Even when the hotel has many empty rooms, rather than provide clients with a room with a nice view, we frequently find the staff assigns rooms that overlook a dumpster and only after appealing for a room change, will they on occasion, accomodate. These impressions are consistant, not exceptions. All in all, for the price, if one does not have high expectations based on web photos and providing you are not staying more than a couple of nights, it is worth staying...simply don't expect to be staying at a deluxe resort.

Carpets in many areas are filthy, surely they can get a carpet cleaning company in!! Internet service is confusing, you can either use WiFi in lobby or cable in room but not both!! Internet 8 Dinar per hour, 20 Dinar 24 hours or 35 Dinars for 48 hours.

I went to Tunisia to have a plastic surgery and therefore did not chose the hotel. I spent a week from 18 to 26 September.

We arrived around 2pm with my mum and had to wait for about 3h for the room to be ready. They tried to propose a few rooms that were ready, but they very small, dark and filthy. In the end the room we received was nearly worth the wait. On the second floor above the reception facing the pool and sea. It was cleaner that the ones we had seen and very big, very nice bathroom and balcony. Thank God it was not during school holidays, and the weather was not great, otherwise it would have been very noisy with the animation taking place just in front of our windows.

The reception was rude and helpless during all our stay. The cleaning lady could never leave the room having all the towels ready, but that's a detail.

The best part was the restaurant. The buffet was huge, lots of salads, vegetables, meats, couscous, fruits and deserts. Most of it was good regarding the quantity, I even found some of it delicious ! Most of the waiters were very helpful and always kind and polite.

My mother tried the thalasso, but it was kind of a disaster. They were rushing from room to room, she came more stressed than when she walked in there,

Overall the week was OK, but probably because I didn't use most of the facilities due to my surgery and the weather which was not really sunny.

There's not much to do around there except walk on the beach, the hotel was quite lifeless even if it was full. And last thing, internet is not wifi in the room, but only in the lobby, you'll need a wire if you want to use your laptop in your room. And it's quite expensive... I really don't understand why hotels don't offer this service for free !!!

Good points : Nice exterior, impressive lobby, good sized rooms. Reasonable sized pool. Main buffet, good variety of food. Service good in the buffet, pool and beach bars.

Bad points : Poor service at the Pizzeria and reception. Once at reception, we were short changed on changing money, intentionally I believe. When we complained to the manager about it, the man behind the desk looked quite sheepish! When you ask for things, you are told 5 minutes, this can mean anything up to hours! One restaurant was apparantley booked up by a party for a month and another was closed. ALL INCLUSIVE MEANS EVERYTING INCLUDED!