If you like to carry your bags over 50 yds, along numerous unlit corridors to a shabby,damp, dirty fetid room smelling strongly of cigarette smoke this is the hotel for you! The air conditioning in our room didn't work, the safe was broken and the patio door didn't lock so the room was insecure. Service in the restaurant was nonresistant from the waiters who would have been instantly dismissed for their behavior in a British hotel. This was a pity as we found the food served in the restaurant was really good both in quality and variety. If you like to drink spirits buy duty free on the plane as a double cost one of our party 14 Dinar (£7) in the bar. (Small bottle of Beer costs 4 D(£2) and a bottle of Wine 24 Dinar (£12) ). Please see the pictures for the 'view' you will enjoy.

Filthy sheets, lumpy pillows, badly stained carpet, mattress harder than sleeping on the floor, towel rail hanging off the wall, hairdryer hanging off the wall, toilet roll holder hanging off the wall, lack of lightbulbs, no instructions for the safe, repeated requests for instructions ignored...but the safe was screwed to a removable shelf so probably not the safest place to put your passport anyway......and that was just the bedroom. The dining room was "sticky". Luke warm tea and coffee, warm salads and tepid chicken stew - the bread was nice though.

I was one of 12 or so people who stayed at El Mouradi for work and a conference. I spent 10 nights there. We were told there was Wi Fi access in the rooms but there wasn't. Wi Fi only in the hall, out by the pool and in the large restaurant where breakfast is served; computer access very expensive (8 Dinar for one hour; 24 for the day and 155 for a week ). Cable connection worked in some rooms but no adeguate seating provided (high pouf, low bench)and most cables very short forcing you to work in extremely uncomfortable conditions. In the first room (N. 2080) the semi-transparent day curtains were filthy, there were large stains on the carpet and the cheap bed-side tables had large burn marks; bathroom was clean enough but not sparkling, the towels felt like they were full of soap. Room bar-fridge was .empty in both rooms, no shower cap, face-washer or slippers provided. No light blankets provided so you had to use the bedspread of dubious cleanliness. Second room (3211 - one of those above the gigantic reception area) in much better condition but the brochures advertising the luxuriousness of the El Mourade experience had been covered in jam or honey by previous guests and not changed. Room service and laundry service were sometimes unreliable: items put out before 9am were supposed to be delivered clean and ironed on the same day - they weren't; tea with lemon requested arrived tepid and with no lemon. Great variety of food offered at buffet breakfast but frightful coffee and a preponderance of chocolate-flavoured cereals. A shortage of teaspoons. As to location: the beach is nice but you are in a tourist "ghetto" and you need a car for going anywhere else (plenty of taxis eagerly waiting opposite the hotel - insist on them using the metre to calculate the taxi-fare). We chose the hotel because of its price (less than 60 Dinar per room per night for 1 person) and because we thought staying there would be more comvenient for reaching Sidi Bou Said and Carthage where our conference was being held than staying in Tunis. Most staff were friendly but they lacked the professionalism of a 5 star hotel: no attention to detail, no clarity about the Wi Fi access (first some rooms had problems then after about 7 days the frank admission that there was no Wi Fi in the rooms),

I was visitor for few days, the food not varied specially sea food, i got a cold coffee in my room, the air conditionner is not working well .
I said lets change and try the spa! Oh my god i cant believe that the Supervisor cause thats what i was told "Rim " . cant understand and make the difference between , the treatment they are offering ?i finish by chosing by my self .
And i finish by having the most bad Massage in my life, cause the therapist , was so soft in her pressures and you cant feel her hands at all ..( i asked for a combination of Slimming & Relaxing )i think that the staff is not trained enough , and needs to be more improved and informed,same for the supervisor she needs to be more effective .
I advise to visist the hotel , but not the spa !
lots of clients when sitting together in the bar , are complaining specially from same lady Rim and her behaviour .