We are a 30+ couple from Scandinavia and stayed at this hotel 2 weeks in Jan. 2012. We really liked this hotel despite the 3 downsides I will explain later.
What we liked:
View, restaurants, location:
We stayed in the upper floor with a calm sea view, we enjoyed the view very much. There were plenty of very good, affordable restaurants close by, starting from the Italian Marino restaurant which had amazing oven. We also liked Starbucks :) The location is good for daytrips to different island. We did seven daytrips in 2 weeks. Just had time to go to Kata Beach once, but after you visit the islands, Kata beach like any other beach at Phuket smells bad, and is dirty.
Hotel area:
Two pools are very nice. There were not a lot of kids which we liked. Pool bar had excellent non-alcoholic coctails. The pool area is clean and calm. Our room was also very clean and nice. We had not enough light to read at nights so we took the covers of the lamps off with a screwdriver and the problem was solved.
Hotel is on a small hill. During our stay, there was one earthquake south from Sumatra+a tsunami warning that lasted 3h during the night, so we were very happy to stay on a hill (which is also a tsunami evacuation place). We did not mind the hill at all, but I could imagine that for elderly people it is a pain to walk it up few times a day. The hill is not long, but so deep that for ex bigger coaches cant make it to the top.
Hotel services:
We enjoyed the breakfast very much. The thai part changed caily which was nice. There was also fruits + omelettes that we liked. Once we had a dinner by the hotel pool as the hotel organizes small events few times a week. The dinner buffet was also nice, and again the atmospere was calm compared to the surronding streets on the area (however, in my opinion you cant hear the noice from the surrounding streets to the hotel which is the case with the sister hotel Peach Blossom.). Hotel also offers very lovely cooking classes. I really recommend, but if you sign up, make sure from at least 3 persons that they got the info right because thai people always say "yeas" even if they dont understand a word. (They NEVER say "I am sorry I dont understand", because then they would loose their face in their culture.
Four downsides:
1) One morning, while we had a breakfast at the closeby cafe around 12-13:00, the cleaning personnel (one cleaning lady+the younger room boy) had stolen iphone headphones from our room. To our shock, the hotel manager insisted that she cant be sure it was them because it did not make sense as they had not stolen the lap top nearby! Later I heard that in Thailand it is a custom the tourist always is wrong in these kinds of cases. So remember to lock everything to the safety even when you go to breakfast, and if you want to be on a safe side, just don't let the cleaning personnel to your room at all, its easy to change the towels also by yourself..
2) The internet connection does not work in practise, so just forget about using it unless you wanna ruin your holiday. I bought a 24h package fro 14 days but later learned that there was some houerly + times/per day limits also! Normally the internet did not work at all or if it worked it was even too slow to chack e-mails, you could perhaps max. read the news but that's all...we complained many many times but it does not help, so it just doesn't work.
3) Although you cant hear the voices from the streets at least in the upper floors, the doors+walls are especially thin. Especially the doors! In our floor there was a noisy kid screeming in the corridor every day and it sounded as the kid would be in our room...so take the earplugs with you and hope that you dont have noisy kids around.
4) hotel personnel does not speak English/some speak it very poorly. So remember that "YES" means sometimes "I didn't understand anything".
Room Tip: Upper floor rooms on the seaside are nice. If you are with kids there are rooms next to the pool whi...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC