This hotel is the faulty towers of Phuket possibly Thailand, we were collected from the airport and when we arrived were told they didn't have our booking! The staff then proceeded to make phone calls hiding under the front reception desk laughing! After an hour of dealing with a 'Trainee' despite asking for the resort manager, we were given a room. The sun lounges by the pool are cracked and full of mould, the shower curtain had mould on it also and the glasses were dirty. Then they expect you to attend a seminar and try and get you to buy into timeshare, what a joke DONT STAY THERE!!

It looks great on the website however in real life very average to poor - the entrance and reception is old, paint peeling, run down. Up the stairs the pool is a lot smaller than it looks, totally overgrown, very hemmed in, one restaurant which is mostly outside, the spa is closed (for good by the look of it). It advertises luxurious and meticulous rooms, average at very best would be more like, air conditioners etc old and there is no where to go, it is isolated on the poor side of town. In my opinion it looks like its on the slippery slope to closing. We were booked in for 6 nights and stayed 1, we asked for our money back, which was another story and in the end we booked out adn a local tour driver took us away to choose another hotel in Patong by the sea.. Please note we did do this and from then on in had a fab time.

sorry it was at Absolute Bangla Patong but I believe that they have same standard. I went with my boyfriend, he's a white guy but I'm Thai. One off their staffs who gave us service treated me very bad but gave service to my boyfriend very nicely just because he is a white guy or whatever reason was. But we are not going back there again. I complain to the head office how she treated me, then they told me to write comment to the MD. I complain to the MD as like as they told me to, but there is nothing happen. I have never heard anything back from them ever!
I really hate people to look down on other people, and if they want to keep doing this type of business they shouldn't have let this type of thing happen.