This was my first visit to Phuket and I stayed there for 3 nights. The property is quite spacious and spread over 2 wings. The checkin process was a tad long as i had to wait for over 30 minutes to get my room inspite of having a confirmed booking and arriving almost 3 hours later (my flight was delayed)than my checkin time. The rooms were spacious and also had a large 'breakout' area. The bed was comfortable, bathroom functional without a tub.The breakfast spread is fairly limited and you do have to get there early to avoid waiting for long at your breakfast table(esp for the eggs).The best part about the hotel is its proximity to the Mall which has a huge range of dining options and Bangla street (if you are the party types). Patong beach is about 12-15 minutes walk. All in all, a good experience and I will definitely go there again this year.

Stayed for 1 night to explore the actions at Phuket patong beach area. Conveniently located for shopping, eating and clubs crawling. Very chic and modern deco but would not class as a 5 stars hotel in terms of service and facilities. Even though I stayed on 6th floor, my room was rocking from the music outside! Poor sound insulation and deprived sleep.

This was not my first visit to Phuket or Patong, but I decided to stay in Patong since the rest of the travelling party had not been there before. The hotel is in a good location next to a modern shopping mall with department store and many choices for food. Our grand deluxe rooms on the Lakeside were modern and comfortable, staff were friendly and helpful. Buffet breakfast choices were plentiful. Pool was nice and poolside snack food dining was good. It was a little bit of a walk to the restaurants near Patong Beach but there were lots to see so it didnt bother us at all. All in all, we had a great 4 night stay!

We stayed 5 nights in a Cabana room. WELL worth the extra cost. Having our own private direct access to the pool 24/7 was heaven. The tub in the bathroom was HUGE and amazing, and the room was very comfortable and clean. HOWEVER, at night when we had to close the patio door because of mosquitos, we had to run the air conditioner and the smell of cigarette smoke was so strong! We called to complain 2x but the front desk just said there was nothing they could do. We were on the 4th floor, and they said that's a non-smoking floor, but they said the 3rd and 5th floor allows smoking so the smoke from those floor goes through the ventilation system and is funneled directly into our room! It was extremely irritating. After a couple night, I was going insane and I just kept the patio door open. Because of mosquitos we had to secure the curtains down with our shoes and my hair clips and that worked pretty well. They don't have a screen door, so that's all we could do.

Other than that smoke issue, it was really great. Again, Cabana room, you have to do it. It's so romantic, quiet and comfortable and you really can't beat that private deck and direct pool access. The location is great. 5 minutes walking to the beach and direct access to the mall next door. 2 Starbucks, lots of restaurants, a movie theater, Page One English book store with lots of books, etc. Everything you need.