Well this was our second year at this hotel. Well the building work is still going on! Thought it would be much further on as it has been a year since our last holiday there. Now most of the rooms are finished and occupied hotel is much bussier and noisier. Last year we stayed in the old part of the hotel but this time decided to go into one of the new rooms, lovely big rooms but not quite as the photos. No headboards, pictures or soft furnishings so room felt unfinished, pity really as it could look quite nice if these little extras where added. Had lots of problems with hot water in the bathroom, would have to call engineer most evenings to sort it. Sunbeds around the pool still as uncomfortable as i remember so went to beach most days, pity reallty as it is a lovely pool and by spending that little extra by providing pads it would encourage people to stay at pool and of course spend more money on food and beverages. Had read few reviews regarding reception staff and I found these to be very accurate, how they cannot understand english very well when all other staff including housekeeping can completely understand your wishes is beyond me! Only basic clean of the rooms most days and can recall only 1 full clean in 2 weeks, also mini bar only replenished every 3 days or so which is a pity as very resonably priced. Food was still very good if a little expensive and breakfast was better than last year. All in all a good hotel for the cost but not same service as other 4 stars although this is reflected in the cost. I would return again but only for a short stay would prefare somewhere else for a longer stay.

Hotel was under renovation and some wings were totally or partially closed. Depending on the location of your room, construction noise could be heard during day time.

Rooms are large, but look empty because of lack of furniture. It was clean, but not spotless. Drain of shower was not efficient and shower turned into a foot bath after few minutes. There is a small fridge with mini-bar inside the room.

The endless pool is great and the sun deck beautiful. Rooms are located all around the pool and the view on the pool is magnificent. The highlight of this hotel is definitely the swimming pool.

Beach is located just across the street, but it is far from being a top-class beach. Obviously, tourists don’t come to Patong Bay for its beaches. Nice beaches can be seen on day cruises, but you will highly probably meet large groups of Chinese tourists that are lousy, have no manner, act like if they were in their own country, and have no respect for local people. They are a nightmare in hell !

Check-in & check-out were slow, but conventional for Thai standards. Lobby is full of mosquito. For a buffet, breakfast was more than acceptable.

I would have no problem to return to this hotel, but I doubt I will ever go back to Phuket. There are much prettier beaches in Asia. Pattaya is the same as Phuket with dirty beaches, over-developed mercantilism, bars, prostitution, etc.; but at least it is closer to Bangkok.

This place has a great location making everything in Patong walking distance. Breakfast was extensive, pool was great and the service from the Food and Beverage team could not be faulted. Our room was perfect, with a great view and everthing you could need. The Front desk was the only let down on this trip. They were forgetful, rude and unhelpful. Our aircon was leaking and it took three calls and visit to the desk to get it fixed. when checking out they changed the room key before the check out time. Also, there is still construction going on (regardless of the email i sent asking) and the live band is still playing till midnight. so i would recommend a room away from the front of the hotel and the back of the hotel. But the Food and Beverage staff were great fun and very attentive. Good cocktails and yummy meals. This will be a great place when complete.

Definately recommended!!! Great location, staff are great, great food live music, great pool