We were happy with our stay here. It is a great place escape the hustle and bustle of Patong , but close enough to wander along when you want to. The room standard was good. We asked for a topper pad as the bed was (typical for Thailand) very 'firm'.They organized it very quickly and that improved the sleeping . Breakfasts were good with a very good selection, but we ate out at the many little restaurants most nights.

We have passed two nights in this hotel. It's beautiful, it has one of the best swimming pool I have ever seen in my life, the service is excellent... but it really expensive to be a four-star hotel. However we have spent a good time in here, even if we will not book it again.

When we reached there our room was not ready and had to wait for 1 hour! So not a good way to start with. The reception seems out of place, they keep talking in thai and confuse the guests a lot. They need to organize it badly. Room was at 10 min walk as the resort is spread in 10 acres of land scape so do confirm in advance how far the room is from reception as there were rooms right behind reception and pool which seem really nice. Any ways service was not good enough as it all takes so long to come. B/F was good with a lot to offer and yes a lovely piano player is there in the evening and he plays grt music. Other then that beach is at a walking distance. Food is average tho over priced. Staff not helping. Swimming pool too small in comparison to the resort size.
Gym is chargeable!

In fact, the garden is beautiful, but the rest has been a complete disappointment.
We had booked two standard rooms with double bed for 8 nights in November 2011. One room was equipped with twin beds.

Furniture looked old, green floor tales with typical 80´s look. Bathrooms were not cleaned properly every day. Rooms very noisy although only half of the rooms around us were occupied, neighbours could be heard very easily. Electrical appliances not fitted properly.

Breakfast was a complete desaster. Coffee disgustingly bitter, food of minor quality, e.g. cheap marmelade was offered in very big baskets, the same two types every day.

Wonderful pool area, but closed at 1900 every evening, illumination available but never switched on.
Gym had very customer unfriendly opening hours from 1000am on, only.

Free Internet only available at hotel lobby area, but incredibly expensive in rooms, around 3 Euro per hour or 20 Euro per day.

Around 75 % of guests from Russia, all package tourists, very noisy. Staff made very negtive comments about these guests.

This hotel must have seen much better times however, it does not deliver what you expect from a 4 star hotel.

Our advise: do not book this hotel, do not be blinded by the nice garden view pictures!