Stayed for 2 nights in a beach view villa in January 2012. Had left the booking of our Phuket accommodation to my partner and when he said he'd booked in Patong, I expected loud nights and busy days. Pleasantly surprised on arrival by tranquility and a welcome drink. Took the cable car up to our room which was clean and spacious. Staff were helpful in assisting us with our luggage and in booking a tour. Buffet breakfast was good. I liked seeing the cats wandering around during breakfast but of course that's not everyone's cup of tea. Pool was lovely and clean, also ate once at the Old Siam Restaurant which was good and at the pool bar which was fine. Prices were no higher than what we expected at a tourist resort.

Only bugbear we had was the lack of wi-fi in our room (number 5108). Bought a 2.5 hour wi-fi card at reception for 200 baht which could be used in the reception area on our laptops or on the computers provided in reception.

As most say, beautiful place, stunning surrounds, everything else about this place is average! We arrived at 9pm 7th November 2011 for 7 nights and the place looked great at night but when we got our first daylight glimpse in the morning it was clear the place is tired/ run down and in need of loads of maintenance. Staff seemed friendly enough,( except for the breakfast manager!) My partner wrapped 2 doughnuts in a napkin at breakfast to have for morning tea due to the lack of ( non existant ) facilities for snacks other than the way way over priced pool bar, no other food facilities open or exist! As we left, breakfast manager pounced and insisted she not take the parcelled doughnuts out of breakfast area, must be eaten there or no where! HOW PATHETIC! anyway we let the doughnut NAZI win his battle and drove on. The shuttle service to Patong is poorly run and too infrequent. Make sure you get the shuttle at 3pm even if your ticket says 3.30pm as the guy handing out tickets doesnt think it matters even when a 3:30 pm shuttle doesnt exist.
Russians are obviously the target market at this hotel, no problem to us but generally they are big units who like wandering around in severely undersized speedos!!
Over all the place is beautiful with average service and average food that is nearly 400% higher than available at nearby Kamala beach or Patong. Also we'd love an explanation from managment as to why the guy sent to fix our phone at 7pm ( and made no improvement ) chatted in Thai from our phone back to reception, put down receiver, walked to our mini bar fridge, bent down and inspected its contents,,closed door and walked back to phone and spoke to reception?? was all very wierd to us!
We had a beach bungalo which was fine but bathroom in need of updating and the wash basin set to a height suitable to people other than midgets!!!
Our advice would be to enjoy what is a lovely setting, but leave the hotel for meals as they are overpriced and nothing for entetainment at night - Patong is the fun zone.

stayed here on Sept with 3 friends. the hotel was hard to find, since it is far away from patong beach. foreigner tounge to speak Thavorn is hard to understand by the driver. hard to go to anywhere. around 15 minutes by car to patong.

some of the staff were good, some are rude, especially the receptionist. food is ok.

this hotel is beautiful, and huge. we even got lost on our way to our rooms. the road to our room that was located by the beach was dark at night.

we enjoy staying in this hotel. exploring the beach. no need to stay with the crowd like in patong. perhaps will stay here again if come back to phuket.

Stayed in ocean view room on 4th floor can already enjoy the view and the music of sea. If you want to stay far away from the noise of traffic, this would be great. But if you prefer shopping, it could be a minus. There are free transport at 10:30 and 3:30 to patong, or you can walk for 1.5hrs out or pay 300 for a cab.
Massage is of course expensive (THB1200 promotion rate). We tried the Jap lunch (small serving) and not sure if it is not hygienic or we are being sensitive... We itch after that meal.
The cable car to our room is quite frequent. You may also choose to walk up the steep steps to the rooms. The resort has many sculptures at every corner and you can easily spend hours appreciating them.
Btw, the taxi charges 700 to the hotel, but sawadee is charging 880... So better grab a taxi at the airport.