The staff are excellent with young kids, they are agreeable and couldn't do enough to help. The service was second to none. I was happy every day and night in the Hotel. Matresses are like concrete after 2 weeks, but they will provide a cushioned 'topper' if they are too hard.
It is central to everything and Patong beach is a 2 min stroll, but a bit gritty for my liking, beaches further south are cleaner.
Loved it here, the kids loved it, the wife loved it, highly recommended.
We upgraded our room to a more expensive room halfway through our stay and it only cost another couple of hundred $AU for the week, on top of what we had already paid.

I had booked two Premier rooms and requested for rooms in any location that was not noisy - we were all very senior cirtizens ! On checking in at around 9.30 at night we found our rooms to be above the Hard Rock Cafe on the ground floor - the glass panes were almost giving way to the gut wrenching music. So much for special requests ! They were good enough to change my room to floor 2 overlooking the courtyard with a huge jaccuzi just off the balcony (all rooms have them) - very nice. But at some unearthly hour the cleaners arrived and started setting up everything for the day talking loudly. This place needs to seriously look at sound curfew until a reasonable hour in the morning - there is already enough of noise from the streets around.
We tried the buffet one night and was really disappointed with the spread and the quality of food. Same price across the road at Holiday Inn was much better.Had the best meal in Phuket at the Thai place at Holiday Inn Buskaron - opted for the set dinner for two for 700 bhat - superb !
The rooms were big and roomy and very clean. A bit of grime under the basin, otherwise the bathrooms were really good - cheap soap notwithstanding !
Was looking out for the 'smell' in the lobby but it was missing the first two days. On the last day it was there near the lift area. Not present in the rooms though.
The corridors are in some cement aggregate that has absorbed the stains over time giving it a grotty look even though it was clean. Surely just tiling it in stone would not cast all that much !

No surprises except the swans made of towels on our bed which my wife and I loved. An adequate family hotel. Some annoying neighbors that kept banging the doors at night. The breakfast has good selection, but a bit noisy. The roof top pool lack scenery. The location is convenient. A modern, clean efficient hotel. Upto but not exceeding expectation.

Stayed 13 nights with our 2 boys in a 1 bedroom suit. It is worth the extra money to upgrade. The staff at this hotel are fantastic and really looked after us. It was a great place to get away from all the hype of Patong. Only issue is that the hotel has been sold and changing brand name in March.