All together you get what you expect when you book a sheraton, and basically everything is up to a 5* star level. 2 things still annoyed me during our stay: For basically everything you have to pay extra, even Internet. And the prices are also on a 5* level. This can be quite irritating, since the hotel is way more expensive compared to other hotels in the area, which include more services. It seems that you have to pay for the 'Sheraton' brand. Secondly, we had some problems staff. Even though most of the staff is really friendly, we had a particular incident with another couple we invited over from another hotel that got kicked out of the hotel, because they were no guests of the sheraton. The fact that they were actually yelled at and called stupid by the staff was really unprofessional and disappointing. That just must not happen in a 5* resort like that.

This is a beautiful property with lovely vistas, comfortable, spacious rooms, a beautiful beach and two pools. But what makes visiting so special is the personalized attention to detail. Each staff department is professional and goes the extra mile. Housekeeping arranges towels on the bed in different designs (ie an elephant and a heart.) Activity staff come out to greet you to help you with towels instead of sitting behind a booth. I travel alone and there was always a staff person willing to play ping pong with me. Restaurant staff remember preferences and provide excellent service. And management cares and pays attention to everything. Krabi is much more "low key" than Phuket and worth visiting.

I was back at the Sheraton Krabi for the second time in 2 years and i stayed 18 days this time. Time permitting, I could have easily stayed 18 more days. I learned a couple of key things during this second visit - 1) The Sheraton has by far the best beach front property in Krabi, specifically - other hotels like Sofitel and the Ritz Carlton have better manicured lawns and more expensively developed properties but they have to do this because they do not have the location and beach access that the Sheraton does; 2) The Sheraton's natural surroundings of green lawns, trees, and vegetation create an unrivaled atmosphere of peace and relaxation; and 3) The professionalism and friendliness the staff and management combined with their lack of "pushiness" makes for the perfect resort experience (Note: I have stayed at two Starwood hotels beach in Thailand where the management had a polite way of reminding you on a daily basis of how much money you were NOT spending at restaurants and events at their hotel on a daily basis). The restaurants serve excellent food. Some dish recommendations: Malati Indian – Chicken Malai Tikka with fresh nan; Malati Bar – Pina Colada and fruit shakes are outstanding; Mangosteen – Club Sandwich; Geckos – outstanding pizza). As far as value for money goes, the Sheraton Krabi is hard to beat. This is my favorite hotel in Asia and i will be back for many years to come.

We enjoyed the property at this resort but our room was tired and we were not in a great location. We tried to move to a different room but they claimed nothing else was available. Since we spent little time in the room, it ultimately wasn't too much of an issue. One night however our air conditioning stopped working at 2am which meant we had to call down to get it repaired and resulted in us having a horrible night sleep just before we had to get up early for our excursion. They were not too responsive with an apology and no credit was applied to our room as it was prepaid. However, the Manager of Food and Beverage was outstanding and invited us to dinner on the beach when he heard about what happened. We enjoyed the breakfast each morning which was included in our package.
We loved walking the beach and had lunch almost everyday at the lovely restaurant just down the beach. The food was fabulous and we loved just being casual. We ate across the road at The Terrace a couple of times and each meal was outstanding. We also took the bus from the hotel into Ao Nang one night and had dinner there. While the town is touristy, it was fun to walk around.
We primarily picked this hotel for the beach and we weren't disappointed. We loved lying on the beds perched above the beach which gave us the best of all worlds.
Visited some of the other neighbouring hotels and were happy with our choice.