I picked the Pung-Waan Resort & Spa from the internet and sent through an Email booking request.
And I think here lies the problem, the emails go to a central booking office in Bangkok, and there are 2 Pung-Waan Resorts in the Kanchanaburi area, one is located only a short distance from the River Kwai bridge and the other is 60 km’s away, both appear to run by the same company.
I sent an Email requesting a room at the one close to the Bridge and received a confirmation saying I had a booking.
Now I am not exactly sure if I may have asked for the wrong hotel address or they booked us into the wrong place but when we arrived from Bangkok at what I thought was the correct place (at Midnight) there was great confusion as it appeared we were booked at the other place 60km’s away, this was not helped by the fact that the guy on the desk doing the night shift did not speak a word of English.
In the end they agreed to let us have a room there for the night and we could sort it out in the morning when the normal reception staffs were in.
As it turned out it the place was a few Km’s further from the Bridge than I thought (It looked very close on their internet map) and we were disappointed with the rooms which needed renovation and didn’t really like the isolated location, if you stay here you must have a car or you are stranded.
The next morning we decided to change hotels and not knowing the area I pulled out the trusty Lonely Planet looking for options, I just picked Ploy Guest House at random as it seemed to be close to the river and down town Kanchanaburi. (See my review on Ploy Guest House)
The good outcome I guess is that they only charged me for the 1 night we stayed and I was able to cancel the other days without penalty.
If you are after a resort style place away from all the hustle and bustle of down town and want that remote isolated and quiet location them maybe this will suit some people, but at the advertised rates (1500 Baht per night) I think it is a little expensive considering the place is a bit run down and the rooms need a makeover.
If you make a booking be very specific about which place you want a room as having 2 places with basically the same name is very confusing, they need to better indentify the places on their web site and that 2 separate Email addresses for booking to help reduce the confusion.
- Pung Waan Hotel
