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Hyatt Regency Hua Hin – reviews, photos

5.0 of 5
91 Hua Hin - Khao Takiap Road | Prachuap Khiri Khan, Hua Hin 77110, Thailand
Hotel amenities
Hyatt Regency Hua Hin
Ranked #9 of 119 hotels in Hua Hin
4.5 of 5 stars 327 Reviews
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327 reviews from our community

What travellers say about this hotel
  • Barai spa(14)
  • Very good(14)
  • Ground floor(12)
  • Swimming pool(7)
  • McFarland house(7)
  • Kid Club(5)
  • Shuttle buses(4)
  • Club room(4)
  • Lazy river(4)
  • Ground floor room(4)
Traveller rating
    207
    81
    25
    5
    9
Only show reviews for Family (102) | Couples (127) | Business (12)
Date Rating
Melbourne, Australia
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Love love love this resort”
5 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

I have been here four times, most recently in January. It is better than ever. We were upgraded to a gorgeous suite that is newly renovated and included a free massage each day. The Regency Club is spectacular, the food, the atmosphere and the service are all outstanding. The Barai Spa is unique and one of the best I have ever visited. Kids facilities are awesome and there is a great range of activities. We have already booked again for next year. Well done Hyatt Hua Hin you are a family favorite. My only issue was the beds were a bit too hard.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lil H about Hyatt Regency Hua Hin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review
13 February 2012
Dear Lil H

It was a pleasure to have you and your family back again to the resort last month. We are happy to know that your entire family had a good time and enjoying the various facilities and services at the resort.

We will look into the mattress of the room you stayed as there should be no reason for this being that hard.

Our sincere appreciation for your support and patronage! We look forward to seeing you and your family again next year.

With sincere regards
Sammy Carolus
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, Delhi, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent place for family stay”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

We stayed for 11 days in Hyatt Hua Hin and it was a wonderful exeperince for the whole family. My daughter aged 7 yrs still misses the waterslide and the swimming pool. All in all a great fun place for a family stay. If we go to Hua Hin again we will stay there only.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rachna_12 about Hyatt Regency Hua Hin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review
13 February 2012
Dear Rachna_12

Thank you very much for sharing your experience at the resort. We are glad to know that you and your family had an enjoyable time especially with the swimming pool and the waterslide.

We look forward to welcoming all of you back again in the near future to the resort. You may want to take advantage of the various resort's special promotions available at the hyatt.com.

With sincere regards
Sammy Carolus
General Manager
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Sydney
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Sensational Resort”
5 of 5 stars Reviewed 31 January 2012
7
people found this review helpful

Stayed January 2012, 7 nights in two adjoining grand deluxe rooms in the Regency Club. Family with two kids 7 & 5 years old. Also stayed at the Sheraton Hua Hin prior to moving to Hyatt (Glad we moved - see Sheraton review).

The Hotel is approximately 10 years old. Rooms in the Regency Club wing are absolutely brand spanking new with everything you could wish for in a five star resort - magic. The "general" hotel rooms were starting to show there age (soft funinishings bathrooms etc)but still comfortable. The Regency Club grand deluxe rooms are larger than the standard club rooms and are located on the ground floor with small garden. The whole resort is very lush and green.

Regency Club: It is well worth the extra money. Includes continental breakfast but eggs etc can also be ordered. Then compliemntary non alcoholic drinks and tea/coffee, fruit etc all day. Each night between 5-7pm alcholic drinks and small foods served. This was great for kids because they essentially had dinner - satay's, salads, deserts all laid on. If they wanted more the Club arranged pizza to be delivered. There were a number of other families with small kids using the Club this way. Additionally if you stay in the club you get included a one hour massage each day at the Spa. Miss a day and you get a two hour the next day. As we had two rooms my wife and I got massages each day. As the cost of the massage is approx THB3000 or A/US$100 per session plus the food and drinks included means the extra costs for the Regency Club is virtually justified straight away.

Kids Club: Internally small - but with plenty of activities. If you needed a baby sitter after hours the hotel arranged for a Kids club staff memeber to do it so the kids knew who is looking after them. One of the Kid's Club staff members, a girl called Arm, was sesational. On the day of our departure she came to our room and presented the kids with a small gift - "Angry Birds" T shirt and flower headband that she had obviously bought herself. The kids where delighted - talk about going the extra mile! There is also a large outdoor playground which is located on the otherside of the resort next to the tennis court and has lounges etc.

Pools - The various pools are beautiful. The waterslide fantastic for kids and grown up's alike. The You and Mee restaurant overlooking the main pool and waterslide on the side pool was sensational as you could have lunch and still supervise. There was a small beach area on one of the side pools for toddler's to use.

Gym: Looked good but instead used the tennis court. For a small fee we had a "knocker'' - a gym staff member who you could play against which was a good idea- especially if your other half is enjoying the spa at the same time.

Food; Really good at all the various restaurants. The lunch specials at You and Mee (incl a beer or glass of wine) was very good value. Kids menus also good and very reasonable. Talay Thai had special menus each night so you got variety. McFarlan House very relaxing with thai tapas style overlooking the beach.

Beach: wide and good for a long walk.

Spa - sensational -architectually stunning.

Only gripe: The beds in the Regency Club were rock hard. Not sure if this was a product of them being brand new.

Transport - Hua Hin is approx 3 hours drive south of Bangkok. If you arrive in Bangkok late night (as most flights from Australia are) stay the first night at the Grand Hyatt Bangkok. They then have a hotel shuttle (mercedes vito) departing Bangkok at 10am each day taking guests to Hua Hin for approx THB 600 A/US$20 per person. When in Hua Hin rather than using taxis use the Hotel's Mercedes E class. They charge you the same as a standard taxi fare which is a a good plus.

Would we return? You bet - can't wait. The Hyatt Hua Hin togther with the Westin Langkawi in Malaysia are two exemplary destinations for beach holidays for both families and couples alike.

Combine the Hyatt Hua Hin with a stay at Le Meridien Chiang Rai ( see reviews), in northern Thailand it is has all the makings of a great Thai holiday - both mountains (elephants) and beach all in one.

Room Tip: The Regency Club rooms are worth the extra cost.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CPC68 about Hyatt Regency Hua Hin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review
7 February 2012
Dear CPC68

I wish to thank you for your very specific feedback on your recent stay at the resort.

We are happy to learn that you and your family had enjoyable stay and experienced the resort's diverse activities and facilities.

We are also grateful for your kind testimony about the good value of staying at the Regency Club room. The Regency Club Deluxe that you stayed is indeed a larger room and this also included one hour spa treatment per room per day at THE BARAI which your wife enjoyed.
We will look into the mattress of the room you stayed as eventhough it was new there should be no reason for this being that hard. If we knew this we could have assisted by adding topper onto the mattress.

Once again our sincere appreciation for the excellent observation and this comments will motivate us to strive in enhancing the guest experiences through our products and services.

With sincere regards
Sammy Carolus
General Manager
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Excellent facilities but rooms were disappointing”
4 of 5 stars Reviewed 30 January 2012

We were initially very disappointed when we first arrived and saw our room. Firstly they had not got our booking right so for 2 adults and 2 children they had initially reserved us a twin room. Then they gave us a room with a double bed, sofa bed (not wide enough for a child) and a camp bed. We complained and got another camp bed but it then made the room very squashed for the duration of our stay. Once we got used to the cramped conditions, we did enjoy the hotel pool and restaurants. Having said that it's a very busy hotel and the sunbeds get taken every morning early, so by the time we made it to the pool, we had to have loungers on the lawn until we could grab a poolside loungr about 3 in the afternoon! The kids loved the pool as there was a huge slide that they must have been on about 500 times. It is also good for younger kids as there is a little beach area by a paddling pool. We couldn't use the beach while we were there - in fact it had disappeared due to high winds and waves.
The Thai restaurant was lovely when we went for the buffet night and the poolside restaurant was also quite good.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask samandgabysmum about Hyatt Regency Hua Hin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review
7 February 2012
Dear samandgabysmum

Thank you for sharing your experience of your recent stay at the resort.

We regret to hear about your unpleasant experience especially with the rooms arrangement for your and your family. Because of the incorrect booking at time of reservation, this has affected the room allocation of your family. Maximum occupancy in the room is 2 adults and 1 child under 12 years old. For those families with 2 adults and 2 children, we do recommend guests for taking a two interconnecting rooms. However during your visit which may coincide with the peak season where the hotel was full we may not have these popular interconnecting rooms available upon arrival or during your stay.

Nevertheless we are glad to know that you and your children enjoyed the pool, water slide as well as the restaurants. We have recently implemented the non reserved policy on all our sun lounges whereby if those lounges are not occupied within an hour, the guests' belongings on the sun beds/lounge will be kept to a safe place by our pool attendants and the beds/lounges can be used by other guests. We also ask the guest for not asking our pool attendants to reserve the lounge as refusal may cause inconveniences.

We hope we will have the opportunity to welcome you and your family back again in the near future.

With sincere regards

Sammy Carolus
General Manager
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Melbourne, Australia
1 review
4 helpful votes 4 helpful votes
“Best resort we have ever stayed at!”
5 of 5 stars Reviewed 20 January 2012
4
people found this review helpful

First of all waterslide was a hit! Great pool lagoon lilttleist played in sand most of the day. Talay thai ( one. Of the reastraunts there) best reastraunt in hua hin! Room was spacious. If on the ground floor nice outdoor area. Very freindly staff aswell. What more could you want. Kids went on the donut water ride 6 times and bannana boat 3. Nice beach if you go in january. If you want to louge by the side of the main pool better get one ealy in the morning after breakfast. And huge buffet. WOW! The spa is AMAZING!!! All red mud. Best spa in the world! Reccomend booking recency club room because there are lots of good extras especialy hordevuers and drinks from five till seven.

Room Tip: Rooms more far away from the lobby are quieter.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Augustus L about Hyatt Regency Hua Hin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HRHH, General Manager at Hyatt Regency Hua Hin, responded to this review
29 January 2012
Dear Augustus L

Thank you very much for your sharing your experience during your recent family holiday at Hyatt Regency Hua Hin.

We are happy to learn that you had a good time at the resort. More importantly, despite your 'busy' schedule during the holiday but you also managed to find a relaxing private time at THE BARAI. We are humbled by your kind recognition of THE BARAI.

Our sincere appreciation for your support and patronage to the resort. We look forward to welcoming you back again in the near future.

With sincere regards
Sammy


Sammy Carolus
General Manager
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Additional Information about Hyatt Regency Hua Hin

  • Hua Hin Hyatt Regency
  • Hyatt Hua Hin
  • Hua Hin Hyatt
Address: 91 Hua Hin - Khao Takiap Road | Prachuap Khiri Khan, Hua Hin 77110, Thailand
Price range (per night):* INR8,694 - 20,007

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