We had booked ourselves a Stay and Play Golf in early January. Unfortunately, this was the peak season, and we had paid double the rate to get a room. We have learnt from our experiences staying in accommodation provided by any Golf Clubs, not to expect too much from the quality of the room and the quality of service. Well, what you would expect is a clean room, good shower and a frim bed. What we got was not what we expected. For three nights, we suffered through a dirty dusty room (full of old furniture which badly needed a real cleaning and reburbishment), shower curtain and rubber bath mat which are mouldy, showers which went hot and cold (and I mean really burning hot, and really icy cold!) on its own, and soft beds. What made it worse was the other occupants were rowdy Koreans who banged their doors, kicked the furniture and spoke so loudly. Good heavens!
Nevertheless, all is not lost - the golf course (36 holes) was in good condition, caddies are knowledgeable and experienced! And the staff in the restuarant and reception desk quite attentive.
Just play here and stay somewhere else!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 May 2012
Dear Valued guest,
We would like to extend our sincere apologies to our valued guest for the inconveniences you experienced at The Imperial Lake View Resort & Golf Club recently. We are sorry and embarrassed that our facilities were not at their normal levels for you needs.
We are committed to you and are taking immediate corrective steps to regain your confidence in us. We are putting a comprehensive plan in place to provide better facilities. We are confident, as a result of these actions, that The Imperial Lake View Resort & Golf Club will emerge as a more reliable and even more guest responsive facility than ever before.
You deserved better from us. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you again soon and provide you a positive and enjoyable experience at The Imperial Lake View Resort & Golf Club, the 36 holes with 4 style golf course.
With best regards,
Rachane Dangrojana
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC