this was a truly beautiful hotel,nice room,immaculate grounds, great location but the catering was very expensive and really dreadful.The staff,although really trying to be helpful,lack training and language skills with just a little effort this could be a wonderful holiday choice.

The hotel is nicely located on a beautiful beach, with landscaped swimming pool, spacious and stylish individual villa and good restaurant facilities. The SPA is offering the whole range of high quality treatments; the plus: the SPA Manager is graduated to perform therapy massage following traditional Thai medicine . After 10 years of recurrent back problems, the result of the therapy massage was just fantastic for me. I can only recommend it !

We stayed over Christmas and New Year and had paid for the compulsory and pricey tickets in the total price. We are vegetarians, and on Christmas Eve there was very little for us to eat, while the rest of the hotel feasted. A better effort was made on New Year's Eve, although there was little choice, while the rest of the hotel feasted. We were incredibly disappointed.
Waiting staff speak very little English, which is a problem, especially when you need to know what's in your food. We also felt that they could be rude and indifferent, especially when compared gator the two other Thai hotels we have visited in other occasions.
Lack of attentive service and catering to our not unusual needs means that we won't be visiting again, although the beach was gorgeous and our room always clean and restful.

We stayed in a villa-- beautifully appointed. Helpful friendly staff we loved our cooking lesson. It was a nice touch to serve us the meal we cooked at the beachfront resturant.
Khao Lak itself is a beautiful location. We hope to return!