Terrible terrible terrible experience in respect to food, stay and service. horrifying stopover of the srilankan airline

We stayed at Sea Garden four nights and had a very good time there. Nice staf and exelent service. We will come back to this hotel.

I decided to fly on Srilankan from Dubai to Kuala Lumpur and back on economy class as I wanted to experience the Sri Lankan hospitality and also I was promised a layover in Sri Lanka at a 3 star hotel on my return and I was really very excited as this was my first visit to your lovely country. However the ordeal just begun when LSR (the local handling agent of Srilankan) put me in a dingy no star hotel called Sea Garden Hotel. Let me tell you all what happened:

1) The hotel has the Chef acting as the receptionist and the bell boy and all staff were so shabbily dressed that I doubt even if this was a hotel and think it was more of a lodge. The staff there besides being shabby had no slippers on as well. This is absolutely unusual for a star hotel. I even confirmed with the LSR staff before leaving for this hotel if this was a 3-star hotel and they responded positively - cheats.
2) I was taken to my room which was in a worst state I have even been into. The wash basin tap was broken, the toilet seat and shower was in a degraded condition and there was no phone or wardrobe, besides no internet connectivity.
3) The back of my room was connected to a staff quarters – which really got me worried about my security in the hotel.
4) For dinner they offered me rice with dal which I told them was absolutely unacceptable.
5) I was the ONLY passenger in the coach who was put at this dingy hotel.

I was so desperate at this state that I had to use my roaming Dubai mobile to call the Sri Lankan Airport Office and after 10 minutes of lines being transferred from one person to another, the call finally landed with Somesh / Kumar from LSR who promised to change my hotel asap – what a joy it was to me!

Within half an hour a vehicle came in and transferred me to Browns Beach Hotel which definitely looked like a 3 star hotel and also had a scrumptious buffet dinner and breakfast.

Unless if you are desperate or need to sneak away with a prostitute to a hideaway - only then come to this hotel.

Sea Garden Hotel is a cosy beach summer house situated in the coastal town of Negombo and offers an atmosphere of pleasantness and quiet comfort where guests can enjoy the dazzling tropical sun, sea and sand at budget prices.