Hotel was good, rooms were big.
Be very careful which room you book and to which room they actually put you in.
We booked Deluxe room, overlooking sea. We arrived around midnight, and at check in they told us our room is not available, just from next morning. So, they meantime gave us another room - street view. And it was horrible! Filthy, old, full of mosquito and other bugs. Bathroom was so bad, I rather did not have a shower!
Next day, we had to force them to give us our room - we were able to move into it just around lunch time!
New room was great, clean, spacious, with big balcony.
Food was OK, beach was nice, pool was nice.
We enjoyed great private tour with Mr. Ranjit (ranjifernando@gmail.com). The Elephant Orphanage is a must, be aware of prices at the shops at the other tourist attractions (the shops near to the hotels were cheaper for many items).
Room Tip: Certainly Delux room, overlooking the sea!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Dear Guest,
Greetings from Jetwing Beach and allow me to thank you for taking the time to share your experience on Trip Advisor following your recent stay with us.
We appreciate your valuable comments, and please do accept my apologies for the inconvenience you have faced on arrival. We at Jetwing Hotels believe that guest feedback is one of the most important tools for improvement and the ones you have given us will help us greatly.
We look forward to your return visit and to the opportunity to restore your faith in our hotel. Until then, please do not hesitate to contact me if I can be of any assistance.
Sincerely,
Alex Edirisinghe
General Manager
Jetwing Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC