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Palace Hotel – reviews, photos

140 Lewis Place, Negombo, Sri Lanka
Hotel amenities
Palace Hotel
Ranked #17 of 26 hotels in Negombo
3.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    2
    4
    2
    3
    4
Date Rating
Berlin, Germany
1 review
1 helpful vote 1 helpful vote
“Completely changed: Wonderful, amazingly helpful staff; rooftop w/ pool & great views”
4 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

When all accomodation in Negombo (this hotel included) was booked out, its owner put me up privately with his family. The staff went out of their way to help make my stay truly memorable. It's great to hang out on the rooftop - the highest in Negombo -, which has a pool along with a bar. The rooms too were perfectly fine (I've seen two of them). As of 2012, I can definitely recommend this place, which - judging from the older reviews - seems to have changed a great deal.

Room Tip: Ask for rooms 301/302 - it's near the rooftop and pool.
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  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Caro424 about Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Never ever go to this hotel !”
1 of 5 stars Reviewed 10 November 2011

The hotel was very dirty. I was surprised to see that the partition in the washroom in the lobby area was broken.. no idea how they want us to use the washroom ! The entire hotel had a bad odour. The room was filthy ... ants everywhere. The bathroom flush inlet was leaking, toilet fittings was badly done. No lock to the bathroom from inside. The door of the room had a 1/2 centimeter slit which was half closed by a black take. We were peovided with broken hangers. The list just goes on !

It was a very bad experiece and complete waste of money!

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask gaurangipotdar about Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Tel Aviv
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“do NOT go here”
1 of 5 stars Reviewed 7 November 2011

Overpriced, annoying staff. Noisy rooms which are shabby and dirty, bathroom barely working, TV as good as useless. Only working thing was the A/C. Brochure pictures are outright deceiving.
The only reason we went there is a rotten deal the taxi operator at the airport offered us after landing at 3AM and having our baggage lost.
After a day we found out that we can get a better hotel for half the price.

No reason to stay here at all. STAY OUT.

Room Tip: Find an other hotel!
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 2 more reviews by osish for Negombo
Ask osish about Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Awfull place with old and smelly furniture, spotted blankets, disgusting environment inside.”
1 of 5 stars Reviewed 6 July 2011
1
person found this review helpful

Had been there for two night, chosen this hotel due to the close location to tge airport. Photos on the webite were promising, but reality was terrible. Dirty bathroom, smelly furniture, towels and blankets, awfull and lazy service, no wifi, A/C is not working. Tons of mosquitos. Childish and not clean swimming pool. Huge disappointment. Doesn't cost it's money at all. Never go there, find a better place.

  • Stayed July 2011
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Anufrius about Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“shabby”
2 of 5 stars Reviewed 2 March 2011
1
person found this review helpful

The manager spoke english and promised much..but did nothing especially not booking a taxi for airport journey. Explained in detail of type of food we would like and he talked to chef and food not what asked for. 66 steps to top floor rooms. Best was the swiming pool on roof which is even higher. Had to ask manager 5 times for porter to take bags up, waited over 40 minutes. Bathroom wet, flush didnot work and hot water intermittent. Mosquito net on one bed but not the other. Building interesting and decent size rooms and could be improved. Staff seemed to not undertand what we wanted or needed and stood around a lot not doing much.

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask chandra28 about Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Palace Hotel

140 Lewis Place, Negombo, Sri Lanka
Price range (per night):* INR2,184 - 2,800

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