We were travelling to Sri Lanka in December/January and, because it is really busy at that time of year, booked far in advance (in August). We booked Mrs. Khalid's through hostelworld.com. Everything seemed great from the reviews and from our (MULTIPLE) email contacts with the staff.
When we got to Galle, however, we found that the guest house was closed for renovations. It had been expected to re-open in early December, but it was now just after the New Year and it had not re-opened. There was a small sign directing us to another place that was NO WHERE NEAR what we had come to expect from the reviews.
Now I can understand when renovations take longer than expected. But I am still kind of shocked that in all our email exchanges (maybe 15 with the last 8 in December), Sabri never mentioned that the place was closed. There was ample opportunity to tell us. I would have still stayed, too. As it is, I felt like I had been given the 'ole bait and switch.
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