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The Dutch House – reviews, photos

18 Upper Dickson Rd, Galle, Sri Lanka
Hotel amenities
The Dutch House
Ranked #10 of 13 hotels in Galle
4.0 of 5 stars 17 Reviews
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17 reviews from our community

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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
“A little bit of heaven........”
5 of 5 stars Reviewed 17 December 2010
1
person found this review helpful

I hardly ever write reviews. The small number of reviews for this property indicates that most visitors feel a similar selfish desire for secrecy when chancing on a gem. But not enough to vote Dutch House in the top 10 (Asia Hotels) of the Conde Naste Gold List 2010 – a huge achievement for a 4 room property.

This was our second visit to the Dutch House (previous was in 2005), this time we had 7 wonderful days. Wonderful.

LOCATION
To explain, the Dutch House and Sun House are opposite each other on a small hill above Galle Fort (10 min walk) - with the advantage of quite and cooling breeze. Galle is a pretty town on the SW coast of Sri Lanka, and for my money, the most charming. Currently a pain to get to (3 hours from the airport) – it will soon be opened up by the opening of the highway in 2011/12, which will make the airport less than 2 hours away. The only real downside is that the beach is a good 15min tuk-tuk ride away (out of town).

DESCRIPTION
The Dutch House is 4 suites within a historic 1712 Dutch captain's house. These are tastefully decorated, with plenty of space. There is a huge veranda, common library, croquet lawn and wonderful swimming pool. Our room, the old ballroom, was over 10m long, and 7m high (2 stories).

SERVICE
The property is managed by Henri, a highly organised English lady who left a PR career nearly 10 years ago, to manage the set of properties the owner has renovated through Sri Lanka. Henri now also manages one of the most active post Tsunami charities on the island. She was not there on this visit, but I had met her previously and she was charming in communications. She has a good day manager who checks every day of we needed excursions organized, and to arrange our dining requirements.

The property itself is staffed with the usual compliment of gardeners and security, while there is 4 dedicated staff to the guests. The ladies who support the guests are charming and speak good English. Their approach is discrete (rather than overly forward), but are always available (will stay up as long as guests are up). The rooms are tidied during breakfast, cleaned more thoroughly during the day, and turned down and tidies while at dinner.

Let me mention the owner, Geoffrey Dobbs (a investment banking millionaire, and now active philanthropist). He may be around when you visit (he spends a few weeks a year at the property), and he is a slice of anglo eccentricity. However, he was astute to our desire for distance. When he is there he is more colour than anything else.

FOOD – excuse my focus on costs, but I was incensed by Anonymous’ comments in this area (the review actually set my expectations, which are pleasantly improved upon)

There are plenty of breakfast (formally at a cost, but this was waived for us) choices and lunch snacks – and the cake for tea is sublime (complimentary).

Dinner can be taken in the Dutch House, but the restaurant is in the Sun House. Focused on fish, it is nothing short of fantastic (the best food we had in Sri Lanka). Henri has astutely formed relationships with a number of well known chefs, and Rick Stein regularly sends his staff to the Sun House to train the kitchen. Dinner costs between $12 and $20 per person. Wine (as throughout the island) is not cheap (but similar to UK restaurants) – while beer is $2 a bottle. Compare this to a recent visit to the Bahamas where we rarely spent less than $100 for 2 for dinner and beer could be as high as $10 per bottle.

Local Gin was $2 per large measure, while imported whiskey etc was between $4 and $5.5. In all considerations, reasonable.

CONCLUSION
The Dutch house is a fantastic boutique luxury experience. Most guests are here for a short visit while touring (as we did on our first visit). I can heartily recommend a longer stay as an alternative (as we did) to the Caribbean or Maldives – and at bargain prices in comparison.

The staff have managed to keep the standards high at the Dutch House (typically in Sri Lankan properties, the benefits of great design are rarely kept up with spending any money on regular maintenance) – although Henri, if you read this, you really need to replace those night lights (hey, one gripe is not too bad!)

The infinity pool does not make this child friendly to the very young (there is a restriction to the under 13). As my wife and I are trying for kids, I will be praying it will be many years before our return. But return we will. My advice – go, go, go!

  • Stayed November 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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nairn
2 reviews
1 helpful vote 1 helpful vote
“Serendip”
5 of 5 stars Reviewed 16 June 2010
1
person found this review helpful

We are writing this to give all those who read reviews the benefit of our experience and to put into perspective a negative, rather uneloquent review. We stay at the Dutch House twice a year and have done so for the last 10 years and can quite categorically say that every negative comment made in the last review is wholly inaccurate. We realise that it is a personal opinion and people look for different things but as a Sri Lankan with a Scottish wife it really doesn't get much better than the Dutch House. We travel all over the world preferring to stay in similar establishments and what really stands out about the Dutch House is just how exceptionally well it is managed. When you walk through the gates of the Dutch House you don't leave Sri Lanka behind as you would walking into a 5 star hotel, no, you slip into a different time zone a zone that takes care of your worries and allows you to truly relax......

  • Stayed February 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
Reviews in 26 cities Reviews in 26 cities
129 helpful votes 129 helpful votes
“Five star prices for two star service...not worth it”
2 of 5 stars Reviewed 22 April 2010
1
person found this review helpful

Though the hotel it self is a beautiful old house, we have experienced service that was far below standard and prices too high for what you get. Dutch house and Sun house belong to the same Australian manager, who walks around flamboyantly dressed and talks as she has is recovering from a hangover all the time. We stayed in Dutch house with lazy untrained staff that was always hiding in the kitchen and sighted if you asked them something. Sun house felt to us like the private entertainment area of the manager. Some guests will interpret as a homely atmosphere (and I expect have therefore put a high rate); we thought the whole experience was very unprofessional. The staff gave us the impression there were not motivated and not interested in you. Food is also not prepared by a chef. Dinner was reasonable (but too expensive for what you get), but breakfast was bad and you had to wait 45 min to have a simple fried egg. One warning. When we checked-out the bill was unspecified and ridiciously high (drinks must have cost around $ 12 each and dinner around $40). There are probably hotels with better motivated staff and more value for your money around. We were not the first one who have complained and the travel agent told us they remove this hotel from there list.

  • Stayed March 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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kent
Senior Contributor
23 reviews 23 reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Died and gone to heaven”
5 of 5 stars Reviewed 12 April 2010

Wow what an amazing place, we felt like royalty, it was absolute luxury, completely sublime place to stay, from the most amazing rooms, fantastic service and unparalleled peace and quiet!

  • Stayed April 2010, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oswestry
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Honeymoon Heaven continued, with unparalleled ambience, sophistication and service”
5 of 5 stars Reviewed 29 June 2009

We moved across fro the Sun House, part of the same group of hotels and still managed by Henri and her team. Whilst a different experience we were greatly impressed by the continuing theme of discreet, yet friendly service, the unabashed luxury and the peace of the infinity pool.
We stayed in the master suite with it's high ceiling and curtains drawn to cocoon you in darkness, drawn in the morning to open the room out in to all of its splendour. A private library and seating area allowed us quiet time when it rained (we went in June, the end of the West coast monsoon period) and chill out time when we'd had enough of the hustle and bustle of Galle.
Overall, a truly memorable hotel, made more so by the efforts of the staff and one which we would not hesitate to recommend.

  • Stayed June 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Dutch House

  • Dutch Hotel Galle
Address: 18 Upper Dickson Rd, Galle, Sri Lanka
Price range (per night):* INR22,684 - 22,684

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