We stayed at Lilly's for two nights on our way to Colombo. The rooms are very nice and clean and the bathrooms are amazing, at least the one we had in our room, very modern and cool (without ceiling!). The staff and the owner, Marie, are super nice and we will miss the crew, not to mention the dogs and cats staying at the villa and the splendid food. Thank you for making our last days on the west coast memorable!

We have been living in Sri Lanka for 5 months yet, and we have stayed recently at Lilly village. This has been a really delightful and relaxing experience. The place is beautiful, the rooms and the gardens are charming and decorated with harmony. Food was excellent, and the hospitality was superb. We will come back.

We enjoyed the living style at Lilly Village. We were on our honeymoon and Marie, the owner of the hotel, upgraded our room to "Lilly Rose". This suit included a sitting area (Living Room), a SPA room (In the Suit), a den, and ,of course, a spacious bedroom with a beautiful bathroom.
I felt home in this hotel. The staff was welcoming and very helpful.

Please read this review before considering staying at Lilly Village.

The accomodation itself is fine, the food for the one night we were there was good and most of the staff were helpful however....

We went to look at Lilly Village one evening before we went out to dinner. We should have been suspicious at this point as the whole guest house was in complete darkness. Eventually someone came to the front gates and lets us in to have a look around. There were no other guests staying at the property hence the blackout.

We verbally agreed we would stay for 6 nights and paid a deposit. The following morning we checked in, however all of a sudden the problems started. The room we had been promised was apparently no longer available as the "ambassador" had booked the room so we were told we would have to move.

The whole atmosphere at Lilly Village was odd - as we were the only guests it felt like we were being watched everywhere we went by the staff all the time.

After our first night we felt slightly uncomfortable at Lilly Village based on the points above and as there was no pool and no where really to lie out in the sun without being watched I said to one of the junior managers that we would pay for the 1 night we had stayed but we would be moving on. This is where the problems started....

For the first time since we had arrived we then met Marie!! When I tried to explain that we were leaving she immediately lost her temper. Apparently overnight the property had become fully booked and they were even turning away bookings, hence she was demanding that we pay for all 6 nights. We saw their booking sheet and it was empty, I suspect the problem was more that somebody had the nerve to say that they weren't happy and wanted to leave.

After an argument where she continued to demand payment for all 6 nights, I gave her the money for the 1 night we had stayed and then my partner and I tried to leave. However we were physically restrained by Marie and one of her managers. In particular they held on to our luggage to prevent us from leaving. She then organised her staff to act as security guards on the inside and a tuk tuk driver on the outside of the gates. During this time, she called us "poison", accused her of being both terrorists and drug smugglers. All of this was done with her screaming at us and I mean screaming within inches of our faces.

We refused to pay and were then held "hostage" for 3 hours. They kept threatening to call the police and in the end we persuaded them to do so. When the police finally turned up, they agreed that Marie had no case and could not charge us for the other nights and also had no right to photocopy our passports.

The police were very helpful and even agreed to take us to the hotel we had booked into where we enjoyed the rest of our holiday.

In fairness most of Marie's staff realised how wrong she was, and when she wasn't in earshot would say that similar situations had happend previoulsly.

The rating on trip advisor is high, however please read between the lines. The Lilly Village gets very few reviews because very few people stay at the property. We were informed of this fact by another guest house owner, who also advised that the people who stay with Marie are generally her friends therefore influencing the rating.

I can't fault the cleanliness or even the one meal we had, but please think carefully before staying at Lilly Village. I would not want anyone else to be subjected to the insults or kept prisoner as we were.