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Extended Stay America Albany - Capital – reviews, photos

2.0 of 5
1395 Washington Ave, Albany, NY 12206
Hotel amenities
Extended Stay America Albany - Capital
Ranked #37 of 50 hotels in Albany
2.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    1
    1
    0
    5
    12
Date Rating
Buffalo, New York
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“the consequence of "naming your own price"”
2 of 5 stars Reviewed 25 October 2010

Room was acceptably clean-barely. Sheets had an old stain, one which was probably set in and, hopefully, not the result of being used and unwashed. Linens are cheap, cheap, cheap. The cloth recliner was absolutely disgustingly stained. To combat smell, the room had a plug in air freshener which saturated the air with a nauseating scent-one which you could taste. Practically no in-room amenities. You have to ask for such things as shampoo. Despite their claims, there is no way the bed was a queen. I have a queen bed at home and this was no queen. They also only have one bed to a room, so woe to you if you're traveling with more than just a spouse. Price was good, the result of a well known name your own price website, However, knowing what I now know, I'm going to either up my bid or just suck up the cost and at least know the hotel I'm getting up front. If you're really hard pressed for a room and this is the only available option, I would still recommend you keep driving and find something else.

  • Stayed October 2010, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cje123 about Extended Stay America Albany - Capital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“low quality, but low cost... you get what you pay for”
2 of 5 stars Reviewed 30 May 2010

I stayed at this property for three weeks in May 2010. Overall my experience was adequate. A number of reviewers on here have complained about the cleanliness and amenities offered. While I agree these are substandard, one has to realize the quality is reflected in the price paid. For what I paid, I would say the motel was adequate. I personally had no problems with my room. Had I paid Hilton or W prices, I would be enraged, but cannot complain given the relatively low cost.

The sleeping area, kitchen, and bathroom were all adequate. I found the front desk staff to be mostly helpful. I don't know if it was me or if this is typically the case but there were a lot of "shady" characters here. I would walk down the hall and hear raucous in a few of the rooms - things that were quite startling actually. The laundry room could use an additional washer/dryer as they appeared to be short of capacity (not to mention a bit pricey). By far my biggest complaint - and I cannot complain enough about this - is the UNFORGIVABLY slow internet. It is truly worse than dial-up, which is problematic for me given I worked out of my room a lot. This is the single attribute that will induce me to stay elsewhere next time in the area - it was just pathetic. Other than this, the hotel is okay. No thrills, no gym, no pool, or anything to really do here, but then again you get what you pay for.

  • Stayed May 2010, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ORDtoLRH about Extended Stay America Albany - Capital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Worst than a college bachelor pad!”
1 of 5 stars Reviewed 18 September 2008

Well, If you want a cheap nasty old room, this will do. It was by far the absolute sorst hotel I ever paid money for. Putting aside the rank moldy rotten fish smell, the rooms were just unkept.
The rooms are cleaned once a week by the staff, however if you would like, for an extra $10 per request you can have your room cleaned. But, even then the house keeper does a half [--] job. If you would like clean towels and sheets only, it's just an extra $5. When the house keeper did actually clean my room, she picked up the dirty towels, you get 2 for a week, and refolded them and hung them up. I know this ecause the one i used to shave had the blood from cutting my chin when I shaved.
My bed was remade with the old sheets on. This was obvious by the lack of folding creases and wrincles on the side I sleep on. The other side was still smooth.
Also, NO shampoo or conditioner. It has a coffee pot, but you have to buy the coffee from the vending machine. When I asked the desk for coffee they said they couldn/t hand it out.
You do get 2 plates, cups, and pair of silverware. They need washed before use beccause it looked like they were just put back in the cabinets. Maybee the lack of soap was the problem.
I was not able to get my internet to work and I called the front desk for the password. The lady there had to call a guest staying there and ask him to call. He was there for 2 weeks and had calls every night from the desk asking him to help other guests log on.
I would like to say something good about the place. It was across from the College camups. So at least across the street was clean civilization.

  • Liked — College across the street.
  • Disliked — EVERYTHING!!!
  • Stayed September 2008, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask fireman821 about Extended Stay America Albany - Capital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIAMI, FL
1 review
“Horrible Experience don't Go.”
1 of 5 stars Reviewed 24 June 2008

One of the most horrendous places that I ever been Internet slow almost comparable to "Dial-Up" when it was working, Fire Alarms in a wekly basis at 4:00 am "Technical Problems" with the Fire Panel that never got resolved in the Six week period that I stayed there. Whatelse room service once a week and when they come is like they only change the sheets and provide towels other than that ?????????????? who knows. In conclusion a fair review for this place would be -5.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed November 2007, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Ask orisha537 about Extended Stay America Albany - Capital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monongahela, Pennsylvania
2 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Business Stay from 8-04 to 12-06 - leaves a lot to be desired”
2 of 5 stars Reviewed 19 April 2008

I stayed at this location for about 2.5 yrs while working on contract in Albany. I am a business prefessional and needed a place that I was able to have temporary accommodations, emmenities of an apartment with out a years lease since I was on a temporary assignment. No one in the area would do short leases for business people. This place left a lot to be desired on pretty much every stay. The housekeeping was the worst. Regularly on my scheduled cleaning day I would return from the client site to find my room was only cleaned half way or not at all. The houskeeping would leave me nasty notes telling me to empty my own trash in the trash room. Isn't that what they get paid for? It's not like I put anything out of the ordinary in the trash. When I complained to the Mgr, he told me that the trash rooms are provided for the customers to empty their own trash. I told him if I had the time to take out the trash I would of rented an apt. The check-in staff are great for the most part. They usually are very attentive and will do whatever they can to make you happy. Too bad the Mgr and Housekeeping don't have the same attitude. I guess they don't really care since they tend to fill up most of the time from customer's going across the road to Albany University. That I am guessing is the other reason they can charge such high nightly rates for such bad service and a less then mediocre accommodations. Too bad they particular location does get that business customers are the best ones to attract. They create the least amount of problems and damage.

  • Liked — That there was a small kitchen where I could cook instead of eating out all the time.
  • Disliked — The condition and cleanliness of the rooms and the housekeeping service.
  • Stayed December 2006, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Ask ToniW about Extended Stay America Albany - Capital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-PWY, Manager - ALB at Extended Stay America Albany - Capital, responded to this review
24 March 2009
"I recently received a copy of your review of the Extended Stay America Albany - Capital. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We specialize in providing guests with the amenities and service they require for an enjoyable stay at an exceptional rate. In the case of housekeeping, our standard service schedule provides one full housekeeping after every seven days stayed, with the option to purchase additional housekeeping services as desired. Operating our business in this way allows us to continue offering the same great rates to which our guests have become accustomed.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Extended Stay America Albany - Capital

  • Extended Stay America Albany
  • Extended Stayamerica Albany Capital
  • Extended Stay Albany
Address: 1395 Washington Ave, Albany, NY 12206
Price range (per night):* INR5,377 - 6,161

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