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Holiday Inn Express Albany-Western Ave University – reviews, photos

2.5 of 5
1442 Western Avenue, Albany, NY 12203
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Holiday Inn Express Albany-Western Ave University
Ranked #2 of 50 hotels in Albany
4.5 of 5 stars 165 Reviews
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165 reviews from our community

What travellers say about this hotel
  • Very clean(5)
  • Breakfast buffet(4)
  • Front desk staff(4)
Traveller rating
    124
    35
    6
    0
    0
Only show reviews for Family (54) | Couples (34) | Business (48)
Date Rating
washington DC
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Great value”
4 of 5 stars Reviewed 29 December 2011

Spent one night in Albany to visit a relative over the holidays. This hotel was suggested and did not disappoint. Reservation desk was extremely accommodating. Hotel was freshly remodeled or new. The facilities were very clean, room was great, clean and linens/towels were clean and abundant. Location is west side about ten minutes from downtown a straight shot down Western Ave. SUNY is right across the street and malls and shopping is not far either. As far as the overall stay I'd highly recommend. Breakfast was just ok, but folks for the price you really can't beat this HI Express.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mdannap about Holiday Inn Express Albany-Western Ave University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
18 January 2012
Thank you so much for you review! We are pleased that you enjoyed your stay with us. If you have any suggestions that can help us move our breakfast up from just ok for you we would love to hear them!!

Kathy Tabora
General Manager
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New York City, New York
1 review
“Excellent Meeting Room and Customer Service”
4 of 5 stars Reviewed 17 December 2011

Sales person, Evan Hammond provided excellent customer service prior to and during our meeting room stay at the Hotel. We travelled from NYC to Albany, and found the room prepared to our requirements and our name plate outside the room. Staff directed our visitors to the room throughout the day, anf offered them coffee near the desk. Evan was very helpful in making this a worry free experience. Will definitly visit again.

Room Tip: Talk to Evan Hammond
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rizwan A about Holiday Inn Express Albany-Western Ave University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
18 January 2012
Thank you so very much for your review. A special thank you for your kind words for Evan. he works very hard at what he does and the hotel is very lucky to have him. We read your review to the staff at our morning meeting and Evan received a round of applause!!
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Burlington, VT
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Clean and Enjoyable”
5 of 5 stars Reviewed 12 December 2011

I've been looking for a clean, yet enjoyable location to stop with the family when we are on a long road trip. Finally found it with this Holiday Inn Express.

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask abesinVT about Holiday Inn Express Albany-Western Ave University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
18 January 2012
Thank you so much for your review. We are very happy that you enjoyed your stay and look forward to having you back!

Kathy Tabora
General Manager
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent for an overnighter”
4 of 5 stars Reviewed 23 November 2011 via mobile

We spent one night at this hotel as we were passing through.

Hotel lobby was under renovation which was unsightly, but not loud.

Staff was quick and friendly.

The buffet breakfast was okay but FREE. It was very crowded when we ate and several people were coughing on te food. Gross.

The room was very clean and well organized. Not overly spacious, but perfect for one night. it appeared to be recently renovated and had great features, including free wifi and digital cable. Bed was comfortable and room was quiet.

In my opinion The price was a bit high for the hotels quality. Even a $10 reduction in rate would increase the value and keep me coming back!

  • Stayed November 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Msmith380 about Holiday Inn Express Albany-Western Ave University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
27 November 2011
Thank you for taking the time to share your experience. It is great to hear that you enjoyed your stay with us. Sorry about the coughers. I know the screen guards are in place but still, coughing at a buffet, never fun.

The new front desk should be in by the second week in December, after new wallpaper, ceiling and light fixtures go in this week. Very exciting!!

We do try to keep out rates competitive with other similarly ranked hotels in the area and keep up our quality to offer a good value. I hope that we do get to see you again.

If you have any questions about rates or anything at all that I might be able to assist with, please contact me anytime.

Kathy Tabora
General Manager
ktabora@turfhotels.com
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Coram, New York
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Kudos”
4 of 5 stars Reviewed 1 November 2011

Very pleased with our stay here a few weeks ago. We had no complaints with this property. I would like to suggest perhaps putting a TV in the pool area. i would definitely stay here again.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask gmouse72 about Holiday Inn Express Albany-Western Ave University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathy Tabora, General Manager at Holiday Inn Express Albany-Western Ave University, responded to this review
2 November 2011
Thank you for taking the time to share your experience. It is great to hear that you enjoyed your stay with us. Special thank you for the idea about a tv in the pool. We will bring it to our next planning meeting!

Kathy Tabora
General Manager
ktabora@turfhotels.com
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Additional Information about Holiday Inn Express Albany-Western Ave University

  • Holiday Inn Express Albany
  • Holiday Inn Albany
  • Albany Holiday Inn
Address: 1442 Western Avenue, Albany, NY 12203
Price range (per night):* INR7,169 - 10,754

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