I booked this hotel for an overnight stay for a early morning flight. I have stayed at other Marriott properties (Springfield Suites) here in Albany and I personally would rather return there the next time I need to stay. Wonderful staff there and always friendly.)sad to say they were booked solid) I found the front desk staff here to be not very friendly and just plain rude. When I booked my room I had asked for a room with feather pillows upon check in. Not a biggie but when I was on my way to dinner, I stopped at the front desk to ask them to put them in there while I was gone and was told I could have them... meaning that they were not going to deliver them while I was gone. When I returned after dinner I asked for the pillows. There was a older man who spoke very broken English that the girl at the front desk told to go get pillows for me I said I would wait but he insisted that he would bring them up to us. The girl at the front desk however was just very codescending to this man rolling her eyes and obviously impatient with him because of his broken English.
As far as the hotel.. It is OLDer & clean but could use a makeover. Beds were not the amazing comfy beds that Marriotts are known for... so that was a bit of a disappointment as well. I will not stay at this location again but will book earlier to one of my favorites Springhill Suites... who I might add has free breakfast ... and 24 hour a day free coffee and much nicer staff as well.
- Courtyard Albany
- Albany Marriott
- Albany Courtyard
