Stayed for four days on business, I have been waiting to try The Desmond for a while. The rooms are nice, I would not say they are excellent. I had a room with a balcony looking over the courtyard. The TV's were outdated, the furniture was correct to the time period they are attempting to portray. As for conference facilities, they are excellent. The restaurant is another story, i ordered chicken marsala from room service. When I saw the dish I was shocked the, sauce used was not marsala it was a gravy base. the chicken was a little bit overcooked. It was late in the evening and I was tired so I didn't make anything out of it. Overall I would have to rate the Desmond as average, the cost to value is the reason why I rate it average. A little larger room and a kitchen that actually cooked chicken marsala correctly would have gone a long way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Let me begin by thanking your for choosing our hotel for your conference. We appreciate you taking the time to share your comments about your room and room service dinner. Our Guests comments play a major role in our decisions and the changes we implement. We are disappointed that your room service dinner was not satisfactory, and that the TV in your room was outdated. The Desmond is undergoing renovations of our guest rooms and is installing flat screens TV’s with HD signal throughout the hotel. We also are constantly striving to refine our menus to offer a wonderful room service dining experience, so your feedback is important to us. We value you as a guest and I do want you to know that your concerns are our concerns. Again, thank you for your kind and courteous support. We look forward to your next visit to The Desmond.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC