First off the desk staff is too busy goofing off to help someone check in and then they don't even know their own promotions that Best Western is offering. They even forgot to acknowledge my platinum status!
The hallways smell like smoke and are dirty. The trash cans needed to be emptied and the halls are dimly lit. The hotel halls look like something out of The Shining.
Next the room desperately needs to be updated. Stains on carpet, mold in shower and clearly they don't dust on a regular basis.
Oh forget about the internet. They "offer" wifi but it either didn't work or kicks you off every few minutes.
I wouldn't recommend their breakfast either. They had really runny eggs and the women that works it seems miserable.
I would not recommend this hotel to anyone traveling in Albany. There are plenty of hotels around Albany that offer a much higher standards.
- Albany Best Western
- Best Western Albany
