First off this hotel is in great need of updating. The hotel is clean, the room I had was clean. The internet worked well and the breakfast in the morning was good. The staff at the front desk was great. We called from the airport for the free shuttle and they said it was not available right then but told us to take a cab and we would be reembursed. This was really a nice touch. The value in this hotel to me is that they give a free shuttle to the hotel from the airport or train station and then back to the airport or train station in the morning. Cabs in Albany are a complete rip off and should be avoided at all cost.

Let me first begin like I do with all of my reviews of hotel properties. I am a very easy person to please; furthermore, I rarely feel the need to complain about anything (even when majority of people would) Basically, I have a very high tolerance when it comes to not being "satisfied" when staying at a hotel. The main reason for my attitude is the multiple years I myself spent in the hospitality field.. Furthermore, I do not think the general public has a clue about what it takes to run a hotel and majority of the time when they are not pleased about something they either go about resolving the manner in far to aggressive of a way or bite the head off of an employee who has absolutely no control or responsibility regarding the specific problem/ issue at hand.

Let me first state that the only thing this property has going for it is the front desk staff. Sadly, I feel terrible for them because they have to deal with the brunt of the guests complaints due to the complete neglect of the property manager and whoever is above that person.

To get short and right to the point! Do NOT stay at this property. It is a health hazard and should not only lose the corporate flag, but be shut down until a complete inspection is done on the ENTIRE property. When I checked into this property, as stated it was an ideally pleasant process. I was set up by my company with this property and after traveling 12 hours I did not do anything but hit the bed the minute I walked into my room. Upon waking up, I had decided to order some delivery from a local wing place. After placing my order, I figured I had enough time to shower and this is where it all went downhill... As I stepped into the shower and went to bend down to turn on the water all I saw was mold! And when i say mold I am not referring to a small amount! I am referring to a SERIOUS SERIOUS health risk!! (as seen in the pictures I am posting) After calling the front desk I was switched rooms; however, I demanded someone come up and actually see what I was observing and damn near vomiting from. As he arrived he did exactly what I would have wanted an employee to do when I managed a hotel. However, his response was "I am sending someone to clean it up now" REALLY!! Clean it up??? This was not a "bleach" solution! The walls need to be ripped down and thoroughly inspected! Mold even with the proper procedures is never easy to wipe out nor should it be taken lightly as it can cause severe affects to a person years down the road! Will this actually be done? Who knows? However, I would think that one could actually go after the "health inspectors" as well as the city of Albany for complete negligence pertaining to their lack of demanding the hotel resolve the issue and close the doors until this is done! Furthermore, this is not a COSMETIC problem! It is far more serious! (as seen in the pictures I am going to post). I was repulsed, shocked, and outright disgusted. I could type another 100 adjectives to describe the outrageously ill conditions of this property, but I would prefer not to waste your time nor mine.

Lastly, the room I was transferred to was better than the original room, but considering what was going on I don't think it is saying that much. This property is a true example of what NOT to do when you run a hotel. The sad thing is they have the privilege of flying a "Ramada Corporate Flag" which that in itself will attract future guests and influence their decision to stay here based on the fact 99% of these chains are far more superior; moreover, abide by the standards handed down by corporate in order to call themselves part of the "Ramada" chain. I personally am at such a loss of words that I am taking it beyond Trip Adviser and am sending a personal letter with included pictures at my own cost to every high up representative that is in the corporate offices. Furthermore, I will be contacting my management who I work for which provides LOTS of business to this company as a whole letting them know what I went through and why no one should be put in a situation where their safety is at risk!!

Note* Terrible rating regarding service has nothing to do with front desk employees. I just cannot give anything better due to the sheer principle. Once again, front desk staff was A+ and this problem is far out of their pay grade!

We came in, around 5:30 before the Super Bowl. The staff was excellent. Elizabeth greeted us with a warm smile, friendly demeanor, and good knowledge of the area. During our stay, we did have an issue with the iron, however, that was quickly remedied. Melissa & Brent were wonderful come morning time, with the shuttle run we requested from Elizabeth - having the driver in a warm van ready to go with my boyfriend, and giving me a late check out to utilize the internet, and do some office work (mine is under construction, and I tele-commuted in). Veronica (housekeeping) was great, she knocked politely, and understood fully about my late check-out. I will DEFINITELY be back. Also, I slept better than the mother of a toddler, when the baby heads to grandma's for a "night off". Thank you all for your wonderful treatment, and making this such a special evening for our 6 month anniversary.

I had a great stay, me and my family, great front desk, great comfy beds, room was very clean! Food was great also! Went to pool and the water was clean!! I have been to many hotels and for the price I paid I am very happy and satisfied! Great work to the housekeeping staff, and manager/s for making me and my family comfortable!! Thank you