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Regency Inn & Suites – reviews, photos

3.0 of 5
416 Southern Blvd, Albany, NY 12209 (Formerly Country Hearth Inn & Suites)
Hotel amenities
Regency Inn & Suites
Regency Inn & Suites
Regency Inn & Suites
Regency Inn & Suites
Regency Inn & Suites
Regency Inn & Suites
Ranked #40 of 50 hotels in Albany
2.0 of 5 stars 20 Reviews
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20 reviews from our community

    Trip type
Traveller rating
    1
    1
    4
    1
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Date Rating
Kansas city
Reviewer
4 reviews 4 reviews
“Holy smokes!”
5 of 5 stars Reviewed 1 November 2011

I had stayed about 3 days a month ago, i was visiting a friend whom i had the pleasure of meeting in albany (great place!) to discuss business matters. The Hotel was very close to the downtown area, and very convenient for nightlife, calling and receiving a cab took under 5 minutes, PLENTY of food menus to choose from! 24 hour gas station with plenty of snacks and such just up the road, such GREAT service from the front desk, more so from the afternoon young lady, it had seemed new additions were being added daily! The continental breakfast (free!) was just what i had needed to get going in the morning along with that great work out from the fitness center next door (also free!). The room was more than enough for me! 2 double beds, microwave, coffee maker, mini fridge, and full cable, you cannot beat that! I would recommend staying.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
2 reviews
2 helpful votes 2 helpful votes
“Where do I begin...”
1 of 5 stars Reviewed 25 August 2011
2
people found this review helpful

The only Pro about this place is that it's cheap, has a microwave and mini fridge, and close to downtown Albany.

I'm a young female, in between apartments and needed a place to stay right away. I checked in, received my room key and as I strolled down the lobby I immediately noticed the huge blotches of grime and dirt all over the carpet. This alone made me wonder if I made a mistake. Yes, I have.

However, due to the fact that I was a bit desperate for somewhere to lay my head; I needed to be ready for work Monday morning, I decided to go ahead and stay anyway. The room looked fine, but smelled...moldy? Did I mention the entire lobby had the same smell?

The toilet was obviously used and had some poop stains...yes, poop stains around the bowl. I was just glad I brought my Clorox Cleanup spray. Disgusting.

Yes, housekeeping will barge into your room regardless of your "Do Not Disturb" sign while you're at work. I kept my DND sign up for as long as possible (probably over a week). Why? If the toilets had poop stains that could easily be cleaned, why bother letting them in to do another poor job in my room. That's ok, I'll take care of things myself. My "fresh" towels were always waiting for me at the door. BUT *wait for the kicker at the end of review*

Here's another golden nugget that I thought you'd like to know. The bath water always comes out a nice mahogany BROWN before turning clear.

I stayed here for a very long 2 weeks. In my time there, a teenager was kidnapped and held against her will for prostitution purposes (this was also reported in the news). Many people smoked marijuana. Construction workers and day laborers roamed the halls and were quite loud. The front desk reception during the night-shift ...a haggard young woman with long hair (often kept in a pony tail) was very obnoxious, ghetto and often cackled with her friends in the lobby before finally assisting you with help.

Someone had rented out the dining area for their big, trashy Hip Hop party. And by trashy I mean there were grown, worn out, women with little to nothing on hanging all throughout the lobby; rowdy men with bottles of hard liquor in their hands. To top it all off, the night-shift front desk clerk walked past me laughing about how much she had to drink. No thanks.

The highlight of my stay occured while I was at work...

Even though a "Do Not Disturb" sign was posted, housekeeping barged in anyway. How do I know? I received a voicemail message on my room phone from the manager stating (very rudely) "Housekeeping must come in everyday regardless of the sign!! If you have any questions, please see me at the front desk!" I had enough. I decided to go elsewhere and pay just a little more for comfort, peace and quiet! Once I moved on to a better Inn, I noticed two of my belongings were GONE. Hmmm, must have been the day they walked into my room regardless of the DND sign. I could only imagine which one of the trashy, unprofessional culprits decided to do a little "shopping" in my room.

Stay FAR away.

  • Stayed August 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Avoid this Hotel at all costs”
1 of 5 stars Reviewed 1 August 2011
1
person found this review helpful

Room was Dirty and had a Horrible odor , the carpet was totally filthy. There seemed to be drug activity going on and smelled very strong odor of marijuana. After expierencing this I immediatly went to the front desk and infomed them of this and told them I was not comfortable staying there and did not feel safe so I would be leaving. They were rude and discourtious and refused to refund my credit card. The pictures were taken 10 + years ago and are very misleading.

  • Stayed July 2011, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask xmarine1008 about Regency Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“PREVIEW THE ROOM BEFORE YOU GIVE YOUR CREDIT CARD NUMBER”
1 of 5 stars Reviewed 1 August 2011
1
person found this review helpful

The first part of July 2011, I was invited to an anniversary party in the Albany area. A friend of mine told me of this motel near the event. I called the Regency Inn and made a reservation and got a great rate of about $75.00. When I arrived there and saw the windows and door to the office was filthy and looked like they hadn't been cleaned for yrs. I should have known when I stepped in the lobby and saw all the rugs were stained and there were no other guests around. Even the cleaning crew looked like street people and needed to be cleaned themselves. I went to my room and I was shocked to see three big water stains on the ceiling, towels that looked like they had been used. I called the reception desk and she said there was another room available on the 2nd floor. It was just as bad as the one I had. The receptionist was very nice and agreed with me that the room was unacceptable and she put through a credit on my American Express card. I had stayed at this hotel several yrs ago and I could not believe how rundown it has gotten in a few years. The pictures on line must have been taken ten years ago. I have learned a lesson from this, ask to see the room before you give your credit card number. Nancy

  • Stayed July 2011, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nancy5182 about Regency Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
“Stay Away”
1 of 5 stars Reviewed 28 July 2011

This was the nastiest hotel I ever stayed in in my life. Was travelling with a group on business. Dirtiest carpets I have ever seen in my life ... I'm talking about numerous large staines everywhere on them ... seems like section 8 housing in some of the rooms too ...

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask xwhoisjohngaltx about Regency Inn & Suites
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Regency Inn & Suites Also Known As

  • Regency Hotel Albany
Address: 416 Southern Blvd, Albany, NY 12209 (Formerly Country Hearth Inn & Suites)

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