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The Hotel Albany – reviews, photos

3.5 of 5
40 Lodge Street, State & Lodge, Albany, NY 12207
Hotel amenities
The Hotel Albany
The Hotel Albany
The Hotel Albany
The Hotel Albany
The Hotel Albany
The Hotel Albany
Ranked #32 of 50 hotels in Albany
3.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    2
    10
    14
    9
    2
Date Rating
ALBANY, NY
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“If you want your credit card charged without approval, stay here! :(”
3 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I stayed at this hotel on 12/31. I have waited this long to write a review because I called the hotel 8 times and tried to resolve the issue of them charging my card for services I did not recieve. After leaving the 8 messages without a return phone call and now paying for services I did not receive, I will not be staying here again, even though I frequent DT Albany, I will stay elsewhere, this place is nothing special and if they don't even have the decency to return a call, they have lost my business. So if management reviews this post, maybe you should speak with Scott and Matt in accounting and whoever fields the general voicemail box, I never had the "pleasure" of speaking with a person only numerous voicemails that we never returned. BTW this is my first negative review EVER!

Room Tip: Doesn't matter what you request, they just put you wherever they want.
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsfield, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Incredible Experience”
4 of 5 stars Reviewed 17 January 2012

Stayed there last summer, we were invited to a colleagues wedding and our experience there was phenomenal.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hampshire
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Some like it hot...I don't”
3 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

This is now a Hilton property. Nice downtown hotel, pleasant lounge with nice background music. Rates were reasonable. Seemed to be a problem getting me checked in even though I had a confirmed reservation. Food was good. Hiton preferred members get access to the Club Lounge. Hotel needs some sprucing up...not quite the quality I would expect from Hilton.

The one main complaint I have with this hotel is that you can't control the temperature in the room. During winter, the AC is turned off and you only have heat. My room was 78 degrees when I checked in and I couldn't get it to cool off. The instructions next to the thermostat states that if you want to cool the room during the winter season you should open the window. What?! I won't stay here again until summer when I hope I can cool the room.

It was nice to have a free shuttle to the airport.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Still need improvement in the amenities/service area”
4 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

We stayed here for a night during our trip back North from Florida. We arrived pretty late so I guess there was no more standard room left and we were upgraded to a suite. We got a great rate from a bidding site for this room was a great value for the amount of money we paid. This hotel is now affiliated with Hilton and I have seen improvements compared to previous reviews. Parking in next door garage is now free. You just need to ask for a pass from the front desk. The room was clean and furniture was in great condition. There is free wifi in the room and the wuality was consistent. The suite had a king size bed, living room, bar area with fridge and microwave, and two flat screen tv. The bathroom was tiny compared to the rest of the room. It was maybe 2m x 3m. There was a swimming pool and a hot tub in the hotel but we didn't swim. There was no changing/shower area. Also, the pool area wasn't heated very well and since we went in the winter, it was pretty cold.
My complaints :
1. the toilet bowl wasn't cleaned properly. It was late at night so I didn't bother to complain.
2. no coffee in the lobby
3. I can't find direct access from the parking lot to the hotel
4. the hotel gave me a bill even though I pre paid my stay which was confusing
Overall, it was a pleasant stay. This hotel was rated 2 1/2 star by priceline and I felt that is appropriate. If they improve on service though, it has the potential to be 3* plus.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lafayette, Indiana
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“No Longer A Crowne Plaza”
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

Nice hotel, good location, but no longer a Crowne Plaza. This hotel is now the Albany Hotel by Hilton

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about The Hotel Albany

  • Crowne Plaza Albany
  • Albany Crowne Plaza
Address: 40 Lodge Street, State & Lodge, Albany, NY 12207
Price range (per night):* INR5,545 - 12,602

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