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Hilton Garden Inn Albany Airport – reviews, photos

3.0 of 5
800 Albany Shaker Road, Albany, NY 12211
Hotel amenities
Hilton Garden Inn Albany Airport
Ranked #10 of 50 hotels in Albany
4.0 of 5 stars 107 Reviews
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107 reviews from our community

What travellers say about this hotel
  • Very nice(3)
  • Friendly and helpful(3)
  • Hot tub(3)
  • Saratoga Springs(3)
Traveller rating
    43
    44
    10
    6
    4
Only show reviews for Family (37) | Couples (21) | Business (32)
Date Rating
NY
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Great stay at the Hilton Garden Inn Albany Airport”
5 of 5 stars Reviewed 13 February 2012

Stayed one night in Feb.2012. Front desk staff was very professional and friendly. I was able to check in early at 11:00am and as a Hilton Honors member was offered free bottles of water upon check-in. The room was very clean and modern with flat screen TV and microwave and mini fridge in room. Room was on the 3rd floor and was able to open the window to get in fresh air. Hallways and elevators are clean and new looking. Used the pool and hot tub and both were great. Water temps were perfect in both and very clean. I was very happy to see staff testing the water chemicals in both the pool and hot tub. Loved the lobby with the individual pods to hang out in and watch TV. Didn't try the restaurant but a nice touch was the complementary coffee and tea in the morning. I travel extensively on business and although this was a leisure trip I would highly recommend this hotel for both business and pleasure.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Senior Contributor
45 reviews 45 reviews
Reviews in 38 cities Reviews in 38 cities
38 helpful votes 38 helpful votes
“Ok stay”
3 of 5 stars Reviewed 22 January 2012

Hotel is very convenient to the Albany airport. I stayed in this hotel about 8 years ago and it was new and clean. I was disappointed by it in my recent visit as it is well used and worn. Rooms are clean but need updating.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie Cramer, Manager at Hilton Garden Inn Albany Airport, responded to this review
25 January 2012
Thank you for staying at our hotel and taking the time to write a review for us.

I am very sorry that you felt the rooms did not meet your expectations. We underwent a $3.5m renovation that was completed in July 2010 and included not just the common areas but, all the rooms as well. We are always trying to improve and that includes switching out bedding and furniture as it gets worn out from continuous use.

We appreciate that you have raised this concern and hope that you will give us another chance to impress you on a future stay.

Cassie Cramer
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia, South Carolina
Senior Contributor
35 reviews 35 reviews
Reviews in 20 cities Reviews in 20 cities
79 helpful votes 79 helpful votes
“Great hotel”
5 of 5 stars Reviewed 19 January 2012

Stayed here for a few days in October in a double queen room. The hotel looks new, fresh, and trendy. The beds and rooms were extremely comfortable. The bar/restaurant was nice and dinner was very good. Hotel is very convenient to the airport (practically accross the street) with an airport shuttle. Even though it's so close to the airport, we did not hear any airplane noise any of the time we were there. Outside they had a smoking area with an overhead heater (very nice touch when it's cold out). The hotel is a little pricey, we would not have booked it if the Hampton Inn down the street wasn't sold out.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Senior Contributor
21 reviews 21 reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
“Surprisingly good airport hotel!”
4 of 5 stars Reviewed 17 January 2012

When you first think of a Hilton Garden Inn, you might first come up with a glorified motel. Okay at least I did. But, we were really surprised at the decor and services faound at this location in Albany. The lobby was tasteful and warm (even had a small fireplace) and rather trendy looking. There was a restaurant and bar next to it that offers a buffet breakfast that includes cooked to order eggs and omelletes.
The rooms were HUGE. We had a king bed and my father in law who was traveling had a room with two beds and still had space. The rooms were equipped microwave, coffee, and fridge. 32" LCD screens also. Good water pressure, and nice sized bathrooms.
Didn't get to try the pool and the jacuzzi, too bad. But that would be guilding the lilly for an airport property wouldn't it?
In the final analysis, if this is representative of the chain as a whole, I'll never turn my nose up at them again.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seattle
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Unexpected surprise”
4 of 5 stars Reviewed 7 January 2012

I chose this place because my first choice was completely booked. I wasn't expecting much but to my delightful surprise, I was very satisfied ! The rooms were very spacious and clean, it was near to the airport and the restaurant served good food . My family and I were able to rest peacefully and now I knew where to book if my first choice was fully booked again.

  • Stayed May 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hilton Garden Inn Albany Airport

  • Hilton Garden Inn Albany
  • Hilton Albany
  • Albany Hilton
Address: 800 Albany Shaker Road, Albany, NY 12211
Price range (per night):* INR6,777 - 10,866

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