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The Oberoi Lombok – reviews, photos

5.0 of 5
Medana Beach, Tanjung | PO Box 1096, Mataram 83001, Indonesia
Hotel amenities
The Oberoi Lombok
Ranked #1 of 9 hotels in Mataram
4.5 of 5 stars 210 Reviews
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210 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Gili Islands(3)
  • Gilli islands(3)
  • Well worth(3)
  • Beach Club(3)
  • Room service(3)
Traveller rating
    161
    35
    9
    5
    0
Only show reviews for Family (22) | Couples (144) | Business (1)
Date Rating
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“The only way to finish a trip to Lombok”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

Spent the last 2 nights of a 7 night trip to Lombok, and only one word to describe the place, Amazing! First 4 nights we stayed at a 3 - 4 star boutique hotel in Senggigi, 5th night in a beach hut in Kuta, but the last 2 nights were simply out of this world. From the time you walk in, all the staff know your name, they rememmber the drink you like, what food you've tried and have a little banter with you. The pool is a brilliant suntrap, and the beach nicely secluded. The villa's are outrageously spacious with every amenity possible already thought of. Even better since the hotel is so secluded, was the quality of the restaurant. From Breakfast through to Dinner and even Afternoon Tea. We were that impressed with a couple of our meals that upon complimenting the waitress about how good it was, the Sous Chef came out with cooking instructions on how to make it ourselves!! What a great gesture & touch!! I've stayed at a lot of well known & respected 5 star hotels, and this rates up amongst them. Simply a place I would comeback to time and time again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kristian B about The Oberoi Lombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Lombok, General Manager at The Oberoi Lombok, responded to this review
5 March 2012
Dear Guest,

We thank you for sparing time to provide a review of our hotel on Trip Advisor.

We are delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. It is our utmost focus at The Oberoi to provide our guests with personalised services and facilities which meets high standards of hospitality.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. It is feedback such as yours which motivates us to continue striving for excellence.

Thank you for your patronage and support and we look forward to the opportunity of welcoming you back to Lombok and to The Oberoi

Yours Sincerely,
Rudy Baihaqi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Beautiful hotel - but too expensive!”
4 of 5 stars Reviewed 28 January 2012

Hotel was great, beautiful room and especially bathroom, staff were absolutely perfect, the food presentation was excellent, but the taste was average.
It is far from the airport - 2 hours driving.
Diving was really great. For diving, I would recommend to go out of season - not a lot of tourists.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marianna2002 about The Oberoi Lombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Lombok, General Manager at The Oberoi Lombok, responded to this review
4 February 2012
Dear Guest,

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to The Oberoi, Lombok

We are delighted to note that you have enjoyed your stay and that you were satisfied with the services rendered.

We would like to thank you for giving us the opportunity of being of service to you your recent visit to Lombok and look forward to the opportunity of welcoming you back to The Oberoi, Lombok in the near future.

Thank you.
With kind regards,
Rudy Baihaqi
General Manager
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singapore
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
“Staff so unfriendly”
2 of 5 stars Reviewed 25 January 2012
3
people found this review helpful

First off, let me state that we did not stay at the hotel. We were staying next door at The Lombok Lodge (see that review). We went over to the Oberoi to have drinks at sunset at their bar. 4 adults and one older child. There was croquet all set up and we thought what fun, have some drinks, watch the sunset and play croquet. NO other guests were at the bar. The staff came out and informed us very rudely that we could not play as it was for the guests of the hotel. Mind you there was no one else around--literally. (there was only one couple at the pool) Not even a polite, "you can play but if a guest comes and wants to play- they get priority" Fortunately they were so rude and we were so unimpressed -(and the drinks were less expensive at our hotel) that we left before we spent any money there.

  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Service
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Ask bobosing about The Oberoi Lombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Lombok, General Manager at The Oberoi Lombok, responded to this review
28 January 2012
Dear Guest,

Thank you for your valuable time to post your comments on Trip Advisor regarding your
recent visit to our Tokek Bar.

Your feedback is very important as we carefully analyze all guest comments to identify areas
for improvement in our services and facilities.

Please accept our apologies for any offence caused due to our staff’s refusal to allow you to
use the Croquet facility. It is indeed our hotel policy to restrict the use of the hotel’s Swimming
Pool, Croquet Lawn and Spa only for the exclusive use of our resident guests. Non resident
guests are always warmly welcomed at our Tokek Bar, Sunbird Café and Lumbung Restaurant.

We thank you for your understanding.

With kind regards,

Rudy Baihaqi
General Manager
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Munich, Germany
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Wonderful”
5 of 5 stars Reviewed 22 January 2012

Absolutely gorgeous. I reserved an ocean view Villa to surprise my wife, and the experience was unforgettable. We do not usually go to such spectacular hotels, but the place was just amazing. They picked us up from the Gili islands and totally helped me to surprise my wife. The Villa was amazing and full of personalized details. We spent the afternoon in the Spa, which was exclusively reserved for us and we had a great romantic dinner to round up the day. If we feel like enjoying some luxury in the future, we surely will look for an Oberoi.

Room Tip: Definitively go for the Villas. We did not see the normal rooms, but they appeared to be way more la...
See more room tips
  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Tarsios R about The Oberoi Lombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Lombok, General Manager at The Oberoi Lombok, responded to this review
4 February 2012
Dear Guest,

Thank you very much for taking your valuable time to post your comments on Trip Advisor regarding your recent visit to The Oberoi, Lombok

We are delighted to note that you have enjoyed your stay and that you were satisfied with the services rendered. Your detailed feedback on various service areas of the hotel is extremely useful and indeed very encouraging for my team members to keep working hard to continue to exceed our guest’s expectations with genuinely hospitality.

We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Lombok and look forward to the opportunity of welcoming you back to The Oberoi, Lombok in the near future.

Thank you.
Kind regards,
Rudy Baihaqi
General Manager
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jakarta1
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Nr1 hotel,oberoi Lombok”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Top hotel very luxury.pavilion rooms big and luxury loved the bathroom and my private veranda. Staff is discrete and o so professional, complimentary big american breakfast and return airport transfers and rep at airport to check you in. Top service in hotel and restaurant .hotel is remote but only 45 minutes by taxi to Senggigi. If you are well travelled pick this hotel, until now we never experienced a better service before.we will return to oberoi next visit to Lombok,well done oberoi!

Room Tip: Try to get ocean view pavilion
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jakarta1 about The Oberoi Lombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Lombok, General Manager at The Oberoi Lombok, responded to this review
4 February 2012
Dear Guest,

It was a pleasure to have you stay at The Oberoi, Lombok.

Thank you very much for taking the time to post a review of our hotel and for your gracious comments.

We are also grateful for your appreciation of our facilities and services provided by the team. Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our guests.

My self and The Oberoi, Lombok’s team hope that The Oberoi will remain your preferred hotel on all your future visits to Lombok.

Thank you.
Yours sincerely,
Rudy Baihaqi
General Manager
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Additional Information about The Oberoi Lombok

  • Oberoi Hotel Lombok
  • Oberoi Hotel Mataram
  • Oberoi Mataram
  • Mataram Oberoi
Address: Medana Beach, Tanjung | PO Box 1096, Mataram 83001, Indonesia
Price range (per night):* INR17,332 - 22,905

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