Grand Swiss-Belhotel Medan - Reviews, Photos - Grand Swiss Belhotel "Not a 5 stars at all!"

malawi2001

Cyberjaya, Malaysia

1 review

3 helpful votes

“Grand Swiss Belhotel "Not a 5 stars at all!"”

Reviewed 14 February 2012

3

people found this review helpful

The carpets are full of stains (spots everywhere) filthy, smells mold . Thanks god I have my slatkin spray with me to spray every where. It was a big disappointment this hotel. I suggest they should rip off their filthy carpet,( tiles and wood only) change their hideous headboard, check their wallpapers that starts to peel off by the desk area , air those rooms, change those awful lampshades that looks like stains of yellow egg yoke motif . They asked if you want any thing from their mini bar and when we said no they luck the fridge. What a bugger.Even the local call one can't make it without a deposit. This hotel is a turn off. It should be rated as 1 star in the States standard and 2 stars in Asian standard

Room Tip: Choose a hotel that has tile and wood flooring, windows that opens, and countries where people speak...

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15 February 2012

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for taking the time to convey your comments and unfortunately your complaint about your room facilities.
We appreciate your concern, interest and the time taken to bring these matters to our attention.

Regarding the room cleaning, we have instructed our Executive Housekeeper to rectify the problem immediately.
Rest assured that we will emphasize on training for the comfort of our future guests.

We hope this experience will not impair your trust in Grand Swiss-Belhotel Medan and that you will give us the opportunity of welcoming you again soon.

Best Regards,

Management of Grand Swiss-Belhotel Medan

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Martin-Asia41

Bangkok

Senior Reviewer

9 reviews

Reviews in 4 cities

1 helpful vote

“Abysmal service”

Reviewed 10 February 2012

I travel monthly around the world, and have rarely felt the need to post a review on TA.

This hotel attracted my secretary from the competitive price on offer, about 50% less than the Marriott where I usually stay in Medan.

The discounted price demonstrated to me the appaling service of this hotel, plus the high prices (such as $15 for a single -shot of whisky)

The list of problems at this hotel is almost comic - a leaking toilet in the bathroom, with toilet water all over the bathroom floor. An adaptor plug for my laptop not available as all other guests were using them (could I call them the next day? What a farce). Absolutely no effort whatsoever to resolve this problem. When I suggested the hotel go out and buy an adaptor to be able to provide the service they advertised (this being a 5 star hotel alledgedly), they suggested it was easier if I went out to purchase one instead).

The swimming pool here is TINY. Service at the pool area also non-existent even though it was deserted of customers.

How on earth can a hotel like this get away with such shabby service? This hotel would be a 1 star hotel in Western Europe or the USA.

A truly appaling experience I wish never to repeat!!

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14 February 2012

Dear Valued Guest,

Warmest Greetings from Swiss-Belhotel Medan!

Thank you for bringing to our attention the problem you have encountered during your visit in our hotel.
It is with sincere regret that we note your dissatisfaction with our service and facilities.
Kindly rest assured that additional training will be given to our staff to avoid this kind of incident in the future.

It was unfortunate that such an incident occurred during your stay with us.
We hope you will give us the opportunity of welcoming you again in Grand Swiss-Belhotel Medan.

Best Regards,

Management of Grand Swiss-Belhotel Medan

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Jason C

Ipoh, Malaysia

Senior Contributor

34 reviews

Reviews in 12 cities

6 helpful votes

“Excellent Accommodation”

Reviewed 4 February 2012

2

people found this review helpful

Excellent quality, value, location. Modern, well equipped and furnished, excellent cable selections. Adjacent to large shopping mall. Pleasant, friendly staff. Opposite taxi stand for instant transportation. Breakfast buffet sumptuous and excellent choices. Would definitely stay here again

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6 February 2012

Dear Mr. Jason

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for sharing your feelings about your stay with us. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

We thank you for your continued support and hope we will have the pleasure of serving you and your family again soon.

Best Regards,

Management of Grand Swiss-Belhotel Medan

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Jhsan

Jakarta

Senior Contributor

29 reviews

Reviews in 19 cities

19 helpful votes

“A perfectly located spot in the city”

Reviewed 3 February 2012

Excellent location,above an upscale but affordable mall,walking distance to offices,mall,a well known street for gifts of cakes,sweets etc,and of course an excellent stay! Definitely a priority to choose everytime

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6 February 2012

Dear Mr. Jhsan

Warmest Greetings from Grand Swiss-Belhotel Medan!

Thank you for taking the time to share your comments with us.
We are delighted to learn that you had an excellent stay with us and particularly value our hotel.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again.

Best Regards,

Management of Grand Swiss-Belhotel Medan

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familyvaluetraveller

Malaysia

Senior Reviewer

6 reviews

Reviews in 5 cities

4 helpful votes

“Good location and room”

Reviewed 31 January 2012

2

people found this review helpful

Less than 30 mins from current airport(new to be opened 2013 airport maybe 1.5hours away).Next to a small high class mall with many eateries including top end seafood Duck king,cofeeshops&one supermarket,also in same podium are 2 apt blocks.
room is mid size&nice-plush comfortable beds,pool small,breakfast wide spread in 1st flr big restaurent but low quality,Price/value just about right at USD71++/nite for std room.
Its at the edge of town centre,walkable to a big modern Sun Plaza n old Hindu/Indian section with Tamil&Sikh temples.
Nearby are Sunda restaurent and pancakes/martabak stalls(at nite) and 2 famous Medancake shop-Bika ambon,Kue lapis etc.
Many taxis and motor cart/becak around.
Rented a van for day trip to Brastagi,Lake Toba/paraphat-9am depart,back at 730pm.

Room Tip: rooms facing poolside are quieter

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1 February 2012

Dear Valued Guest,

Warmest Greetings from Grand Swiss-Belhotel Medan!

We would like to thank you for taking the time to send us your feedback following your recent visit at Grand Swiss-Belhotel Medan.

We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern.

We regret that our food and beverage offer in Swiss-Café (1st floor) did not meet your expectations. Your feedback has been carefully noted by our Director of Food and Beverage and will be taken into account for the next review of the menu.

Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs.

We hope we will have the pleasure of welcoming you again soon in Grand Swiss-Belhotel Medan.

Best Regards,

Management of Grand Swiss-Belhotel Medan

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