Basic hygiene and cleanliness are very poor, had to ask for change of room as the first one was so deplorable, the substitute was only slightly better. My tour guy explained that the hotel had its heyday 15 years ago when it was still managed by Sol Melia. It has been managed by the owner in the past 10 years who apparently does not know about service and hotel business. My tour guy added that next time we should do like most of his Malaysian guests who just book a 1or 2 star hotel near the center of town which according to him provides much better value and good service.

The room is good: big bed, very good hot shower, cosy and clean. The building looks nice when you look quick but when you look better you see that it needs some maintenance. The lobby, the bar and the restaurant are old fashioned with NO atmosphere and although there were a lot of guests there was nobody in the restaurant for dinner. The breakfast buffet it good. There is free wifi in the lobby. The location is a little bit outside the city centre, by car only 5 minutes.

Valued for MONEY ! Staffs are friendly though there is a minor problems with communications. Going to town is easy and cheap if we know how.
My advice is to take the "ANGKOT"(small bus) which costed a person 2000 Ruppiah to go to town. If one like to try take a ride on the BENDY ( Horsecart Ride), it will only cost around 15000-20000 Ruppiah.The Hotel is chosen over "The Hills Hotel" based on reviewers comments which are quite accurated so far to my experienced. Its indeed a pleasant stay.

The room looked quite good, although there was some scribbling on the wall in a corner. It was clean enough, but we had some small difficulties with the shower. I didn't go for a dip in the pool because it looked like the water was slightly muddy.
The food was really quite good (especially the fish), but stay away from the western food.

Had some small communication problems with the staff (like everywhere else in Sumatera), but nothing that could be solved with gesturing hands and a little patience.

The hotel is located a 15-20 minutes walk from the town center up a little hill which gives you some distance from traffic and the prayers that happens at regular intervals.

There is a chess set (the set it is HUGE, makes you wanna play just because its fun to move the pieces around) and a gym available ,but the gym is small and with no free weights.