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Sheraton Lampung Hotel – reviews, photos

4.0 of 5
JL. Wolter Monginsidi No. 175, Bandar Lampung 35401, Indonesia
Hotel amenities
Sheraton Lampung Hotel
Ranked #4 of 12 hotels in Bandar Lampung
3.5 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    6
    11
    4
    1
    2
Date Rating
Surabaya, Indonesia
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“A Beautiful gem in lampung”
4 of 5 stars Reviewed 16 November 2011

Once inside the hotel is immediately greeted with a smile and greeted a very comfortable from the staff. front desk service quick and pleasant. Our rooms are spacious enough to live with a direct view to the pool. I really enjoy a menu that is served by the hotel, either for dinner or for breakfast. general services provided by the hotel is very good and makes me want to go back to this hotel.

Room Tip: choose a room directly overlooking the swimming pool, the landscape is very soothing
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Andra_gogi about Sheraton Lampung Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan Jahri, General Manager at Sheraton Lampung Hotel, responded to this review
28 November 2011
Dear Mr. Andra_gogi,

Greetings from Sheraton Lampung Hotel.

Thank you for your great comments at TripAdvisor and it is a pleasure for me to hear that you were enjoying your stay with us. Together with our associates members, we are committed to make every stay is memorable, unique and warm to all of our guests, including to you as well.

We are looking forward to welcome you back to our hotel in the near future and please feel free to contact me if I can be of any further assistance.

Thank you and best personal regards,
Izwan Jahri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
1 review
“Feel like"Home''”
4 of 5 stars Reviewed 1 November 2011

When i had b'fast in Pandan Wangi, they call me by name. And when i pass the lobby they call me by name. It was really like "home",although my first time to visit Lampung and this hotel as well!Really recommended who traveller to go to Lampung. The only 5 star International hotel chain in Lampung.Bravo!Keep it up!

Room Tip: Choose the room that view to swimming pool!!!
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kevin H about Sheraton Lampung Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan Jahri, General Manager at Sheraton Lampung Hotel, responded to this review
14 November 2011
Dear Mr. Kevin,

Greetings from Sheraton Lampung Hotel.

On behalf of the team at Sheraton Lampung Hotel, I am delighted to hear that you were enjoying your stay with us. I am happy that our associates were pleasantly assisting you and hope you have a memorable experience on your first visit to Bandar Lampung. As part of our commitment, we try to create strong connection to all of our guests in every opportunity by calling their name and provide them with unique experiences while having business or leisure trip to Bandar Lampung.

We look forward to welcoming you back to our hotel and please feel free to contact me if I can be of any further assistance in the future.

Best personal regards,
Izwan Jahri
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Singapore
1 review
Reviews in 3 cities Reviews in 3 cities
“Staff is friendly & knowledgeable...Well done...”
4 of 5 stars Reviewed 27 September 2011

We had a great stay at Sheraton Lampung as the staff is friendly and able to furnish info to us... Room is clean... Food is nice...pool is beautiful.....Maybe can improve the Wifi service so that everyone is connected....Will certainly stay in Sheraton again..

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Marcus L about Sheraton Lampung Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan Jahri, General Manager at Sheraton Lampung Hotel, responded to this review
14 November 2011
Dear Mr. Marcus,

Greetings from Sheraton Lampung Hotel.

It is with a pleasure to hear that you were having great experiences while staying with us. Thank you for your compliment on our room cleanliness, taste of food (hope you were also enjoying our local food as well), and our resort-styled swimming pool which is surrounded by lush tropical garden. For your information, we have replaced the pool chairs and pool umbrella with the brand new. At your next visit to Bandar Lampung, you will see the new look of pool facilities.

We have upgraded the internet connection at all hotel areas where all guests can enjoy free Wi-Fi at Lobby, Bar, Restaurant and swimming pool, so you can always stay connected with your business partners or relatives at anytime. High speed internet connection is also available at all guestrooms and suites.

Once again, thank you and look forward to welcoming you back to our hotel in the near future.

Best personal regards,
Izwan Jahri
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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Excellent value and much improved”
4 of 5 stars Reviewed 20 September 2011
1
person found this review helpful

Had a really wonderful time due to the renovation of the hotel which was previously rather worn. The staff were excellent, well-groomed, very friendly and took care of the kids at breakfast and when coming from the swimming pool to the dining tables Excellent value considering the tranquility and quietness of the hotel.
Only quibble would be the lack of variety for an evening meal. Perhaps management may also want to put on some events over the weekend such as a barbeque or a particular country's fare once in a while.

Room Tip: Try and become a Starwood Preferred Guest to get additional benefits whilst staying at the hotel. T...
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JackBarr about Sheraton Lampung Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan Jahri, General Manager at Sheraton Lampung Hotel, responded to this review
15 November 2011
Dear Mr. JackBarr,

Greetings from Sheraton Lampung Hotel.

It is delighted to hear that you and family had a wonderful time at Sheraton Lampung Hotel. Indeed, our resort-styled hotel located in the heart of Bandar Lampung city and surrounded by lush tropical garden and blue swimming pool offer a sanctuary experiences for you and family.

I am happy to hear that our associates provide warm and friendly assistance to you and family. In addition to your feedbacks, we have been creating weekly Saturday Night BBQ Dinner by the pool offer selection of appetiser, fresh seafood, grill, meat, chicken, vegetables and much more. In addition, guest also can enjoy live music performances in The Lobby Straits Bar every evening from Monday to Saturday while enjoying the cocktail and mocktail.

Thank you for your recommendation to TripAdvisor visitors on Starwood Preferred Guest (SPG) membership which all members can enjoy free nights stay and more at all participating Starwood Hotels & Resorts around the world.

Mr. JackBarr, we are looking forward to welcome you and family in the near future to explore the beauty of Lampung Province. Please do not hesitate to contact me personally if I may offer you any assistance prior to your arrival.

Thank you and warm regards,
Izwan Jahri
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Brisbane, Australia
1 review
“Great hotel and very freindly staff”
4 of 5 stars Reviewed 10 August 2011

We had a great stay at the Sheraton, the staff made finding your way around a sometimes confusing city very easy. We would certainly recommend staying here.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dan b about Sheraton Lampung Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Izwan Jahri, General Manager at Sheraton Lampung Hotel, responded to this review
15 November 2011
Dear Mr. Dan B,

Greetings from Sheraton Lampung Hotel.

I am delighted to hear that you had great experiences with us during your visit to Bandar Lampung. As our commitment to all of guests, we would like to make every stay is unique and provide assistance at any possibility we can. Believe you had a great time as well while exploring the wave at Tanjung Setia Beach, the paradise for Surfer at West Lampung.

Once again, thank you and we look forward to welcoming you and your friends back to Lampung, to explore the Tanjung Setia Beach, a paradise for Surfer.

Warm regards,
Izwan Jahri
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Lampung Hotel

  • Sheraton Bandar Lampung
  • Bandar Lampung Sheraton
Address: JL. Wolter Monginsidi No. 175, Bandar Lampung 35401, Indonesia
Price range (per night):* INR5,071 - 6,075

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