This is my second stay in the hotel after many years staying in this hotel. I cannot see any improvement in the management and inter department communication in the hotel management after several years.

I was holding an event for my office during this stay. We booked more than 40 rooms for the events and used a medium size meeting room.

First, the sales team of the hotel, in particular one senior sales staff was very rude during the negotiation process, giving deadlines that did not make sense. Then there was lack of coordination between the sales team and F&B that caused some of our staff refused entrance to the restaurant although we have confirmed paying for those staff. Lastly, the most embarrassing one was when their housekeeping staff accused one of our staff in stealing the room telephone. After several heated conversation, later the hotel admits that the phone was never in the room in the first place. Their maintenance dept haven't return the phone and did not inform housekeeping. Such a mess. They send us a written apology letter but that did not made up for the embarrassment that the hotel has caused to my staff because of the accusation.

The food was very average, don't eat in unless you have to. It includes the breakfast which has very limited option and average taste. Plus the small, cramped and smokey restaurant.

The only positive note was on the concierge team which were very helpful and pleasantly nice to my tea, during the course of our stay. The only reason people stay in this hotel, is probably because it is the only 5-star hotel in Makassar.

The Imperial Aryaduta is essentially an impersonal business hotel which could be anywhere in the world. We had a fairly nice room with a sea view on the first floor and a great terrace (nearly as large as the room) which we couldn't use because of the rain. If it hadn't been raining we wouldn't have been able to use it because of the noise - what is probably the largest TV screen in the world is just outside.

The restaurant was quite pleasant and fairly cheap, unfortunately the best tables are in the smoking area.

The title says it all. The rooms facing the harbor have a great view: ours was one of those, but
it was dank and smelled of yesteryear. Another couple who traveled with us stayed in a room
in which there was continuous noise - they did not sleep a wink. The restaurant has a good
selection and is open late - a plus for travelers who arrive on late flights.
Overall, we kept wondering where the 5 stars awarded to this hotel came from. The grand
lobby aside, a comparable hotel in Europe would merit no more than two stars.

Room:
The room was pretty good, lush and comfortable. Very spacious, huge windows. I had a room on the 8th floor facing the sea. Was a lovely view in the morning. The hotel is located in a very central area so one can get out and walk around.

Service:
The service was good. I didn't expect it, so it was even better. This is one of the places where the bellhop tells you about the room and where all the switches are located.

Food:
The food here is excellent although from a limited choice menu. I had the steak and it was done superbly with all the trippings. The food was really expensive though. There was complimentary breakfast that had a 7/10 rated spread. Looking at it from a business point of view, I think that it was good indeed.

Facilities:
No free internet in the room. This is something that I can't understand about the top hotels. Either you pay or you sit in the lobby and work. Very dissapointing.

Overall:
Very luxurious stay, busy restaurants and good service. Looking forward to my next stay here.