We stayed in at this resort during the Chinese New Year weekend in January 2011. I loved the pleasant surroundings of this resort. It is quiet at most times except the pool area in the morning, and seemed to be well-maintained. Check-in was smooth and the staff are very friendly and helpful. It was a pleasant surprise to receive a simple welcome drink of guava juice at the check-in counter - its little touches like this that make a hotel experience great.

Our room was HUGE! Seriously, I could fit in my husband and myself, as well as 3 kids! It had a small kitchen, a big sofa (which er, smells a bit) and TV area and a great king-sized bed. I loved the room plus its comfortable and homely.

But what spoilt it for me was the awful water drainage in the toilet. If you take a shower or bath, and the water goes through the faucet, it overflows under the sink area... and then you come to the realisation that you are walking around in your own liquified filth. We placed towels on the floor to soak up the water, but the bathroom floor was still wet after several hours. This sort of spoils it for me, in what would otherwise have been an almost perfect stay.

The restaurant food was above average but slightly on the costly side. I liked their pizza and my husband liked the lunch buffet. But generally yes, there isn't much to do around the resort without incurring a cost (other than swimming) plus the location isn't good. There are shuttle bus services to the shopping malls, but these get booked fast during the holiday season.

I would stay at this hotel again, but only during the low-peak season where I can swim without bumping into someone. :)

I spent my chinese new year with my family at holiday inn batam during the Chinese New Year for 3 day 2 nights.
We reached at the hotel, I spent about 30 mins to check in with only 2 persons ahead of the queue.
When I entered the room, I found out that there were no towels, toothpaste and toothbrushes provided. I called up the room service to ask for towels, it took them 2 hours to be delivered.
I went to the convenience to buy a toothbrush, a toothpaste, 2 bowls of instant noodles and 2 big bottles of mineral water, they cost me SGD$25.
Had our lunch at the cafeteria, the price was exorbitant with SGD$60 for a nasi ayam penyet, a currry chicken and a milkshake. Both the dishes tasted awful.
As there was nothing much for us to do, we decided to go for a swim. The water was slightly dirty and our skin felt sticky after the swim.
Next day, we reserved 3 seats to Nagoya Hill Shopping Centre. The mall is big but relatively nothing to shop.
Therefore, given a choice, I will not return to this hotel in future.
Pros - all the staff able to communicate in English, rooms are clean, provide free transport to shopping malls.
Cons - price of food is expensive, no towels provided, aircon very noisy, service is slow, view is poor.

Stayed in a 2 bedroom suite with 4 other friends in Dec 2011.

Room had a living and dining area, very spacious. Living area had a TV with USB port available on the TV. Too bad we didn't bring any hardisks.

Two bedrooms:
1. Master bedroom
This was the better room of the two. It was great! Clean and fairly spacious with a King sized bed. A second TV available in the room with a bedside alarm clock which doubles as an iPhone charger and speaker as it has a dock which you can dock your phone. Ensuite bathroom was very clean and spacious with bathtub.

2. Other bedroom
This room had 2 single beds and a writing desk. Nothing special about it.

The breakfast selection was very wide. Good breakfast. Pool looked great but we never used it. Wifi reception only available at lobby area but signal wasn't too great.
Overall we were happy to have stayed here.

The room was nice but when i flipped the duvet there was a big stain on it. The bath tub was not properly cleaned. There was no bathrobe set up.

The staff is friendly and service oriented.