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Hotel Ciputra Semarang – reviews, photos

4.0 of 5
Jalan Simpang Lima | PO Box 1288, Semarang 50134, Indonesia
Hotel amenities
Hotel Ciputra Semarang
Ranked #8 of 24 hotels in Semarang
3.5 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    7
    10
    3
    2
    2
Date Rating
Jakarta, Indonesia
1 review
“The bill was charged twice !”
3 of 5 stars Reviewed 9 December 2011

I stayed at this hotel on Nov 23rd , 2011 and checking out on Nov 24th,2011.
The bill was paid using a visa credit card, but when the credit card statement came, it showed the bill was charge twice with the same amount !
When I tried to contact the accounting department of the hotel, they seemed confused to handle this matter.
It is unbelievable due to I book the room directly from their official site and how possible they can double charge the guest !
Lucky, I am from Indonesia. How if I am from overseas ? The refund process will take forever to settle.

Stayed November 2011, travelled on business
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Ask budich about Hotel Ciputra Semarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denpasar, Indonesia
1 review
“Great location”
3 of 5 stars Reviewed 17 October 2011

we stayed at this hotel because of its location, close to airport and shopping mall attached. This is the only reason we stayed there.
we stayed on 7th floor, the room was not well maintained. Room have ants and the towels need to be replaced. They are gryish color...shower curtain show sign of mold...yak !!!

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Veronika l about Hotel Ciputra Semarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcs__11, Management Representative at Hotel Ciputra Semarang, responded to this review
31 October 2011
Dear Madam,

Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. Your valued comments will add significance for our improvement

We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Kind regards,

Budi Irianto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Contributor
36 reviews 36 reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“A great value hotel - beautifully appointed rooms. What a gem!!!”
5 of 5 stars Reviewed 6 June 2011
1
person found this review helpful

We stayed here on business and were all very impressed. All staff that we encountered spoke excellent english. The rooms were immaculate and, although not very big, they were perfect. The beds were lovely and the bathroom just as good. Great location if you are wanting to be close to the airport (15 mins) and the shopping centre attached is great too. Very good value for money and we would all stay there again. The hotel was very flexible as we needed late checkout and they offered this to us at no charge until 2:00pm. Excellent customer service. What a gem!!!

Room Tip: The basic standard/deluxe room is lovely
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  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LiveCanggu about Hotel Ciputra Semarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcs__11, Management Representative at Hotel Ciputra Semarang, responded to this review
9 June 2011
Dear Sir,

Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. We appreciate your compliments regarding the appearance of the hotel and the friendliness of the staff. Indeed it is a very nice hotel, centrally located in downtown city and we often receive praise regarding the service of our staff.

We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Kind regards,

Budi Irianto
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, Pennsylvania
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“wonderful place to stay”
5 of 5 stars Reviewed 23 May 2011
2
people found this review helpful

this hotel has got the semarangs friendliness...the foods are good. there was a waffle toaster. the rooms are modern-minimalis with internet access. there's an adjacent mall filled with shops.

Room Tip: It's better to book it 3 weeks before staying.
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  • Stayed September 2010, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask alif_11 about Hotel Ciputra Semarang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rdmhcs, Manager at Hotel Ciputra Semarang, responded to this review
4 June 2011
Thank you for taking the time to record your comments on Tripadvisor following your recent stay at Hotel Ciputra Semarang. We appreciate your compliments regarding the appearance of the hotel and the friendliness of the staff. Indeed it is a very nice hotel, centrally located in downtown city and we often receive praise regarding the service of our staff.

We look forward to the opportunity of welcoming you back to Hotel Ciputra Semarang.

Kind regards,

Budi Irianto
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LAX
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“New Renovations are nice - their ace is still the location”
4 of 5 stars Reviewed 4 February 2011
1
person found this review helpful

The newly renovated rooms are nice. Executive level has separate showers and tub. The e level lounge is also well appointed and nice. The restaurant is boring and expensive. Save your money and find a different place to eat. No bar or night activity at this hotel. They removed Tio's years ago.

The location is still attached to the busiest mall. Paragon is nicer, but boring. Maybe the new Crowne will breath air into Paragon Center/Mall?

This was the premiere hotel for years for foreigners. Now, Novotel, Grand Candi, and Gumaya are also well suited.

  • Stayed December 2010, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hotel Ciputra Semarang

Jalan Simpang Lima | PO Box 1288, Semarang 50134, Indonesia
Price range (per night):* INR4,960 - 8,415

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