For service, public area presentation and a certain old world charm this hotel has it in bucket loads. Interestingly previous comments about being a bit tired are partly true but this hotel is about to receive a massive work-over and upgrade. Firstly a whole new apartment room complex will come online in mid-2011; with that the existing premises will be given a refurb. As for my room, I was fortunate to get a smoke-free superior room booked through Agoda and service which far exceeded what I expected. Help with tours, help with dining, options and superb service nightly in their bar and lounge area adjacent to reception. Concierge, door people, reception and restaurant staff just couldn't be more helpful or charming. A totally enjoyable experience and not from previous reviews what I thought I would experience at all. I selected on price and feature set alone and was blown away.

The hotel is clean and comfortable and the staff is very friendly and helpful at every turn. The spa very cheap and providing a free 10 minutes trial massage for all rooms. They serve a variety of foods for breakfast. At night, we just stay at the hotel because they also have karaoke n pub. On our last day trip, we have a problem with our transportation service. AirAsia Go Holiday Package cheated on us. They had promised us free transportation from hotel to airport for our journey back but no pickup. Luckily, the hotel staff had tried to help us. They made a phone call to the travel agency but they refused to provide any transportation for us. Finally, the hotel called a taxi for us and surprisingly it’s for free!